Customer Service Representative - Inbound Reservations - Springfield, Missouri, United States
Person, Indoors, Female, Face, Apparel, Clothing, Blossom, Plant, Flower
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Customer Service Representative - Inbound Reservations

  • Central Location, Southeast Springfield, Springfield, Missouri, United States, 65804
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

***Special Note Regarding Employment During the Current Health Threat:

Wyndham Destinations takes the current health threat of the COVID virus very seriously. To protect our Associates, we have implemented several health and safety measures in our Springfield contact center including regular deep cleans of our training rooms and common areas as well as establishing rules around social distancing and limits on the number of employees allowed in the building at any one given time. Our next new hire training class is scheduled to start on AUGUST 31st . Successful candidates must live in the greater Springfield, MO area. No out of state candidates will be considered.

***Training will be conducted in our Springfield, MO call center. Due to the limited amount of space allowed to be occupied in the building based on state recommendations, we are looking for individuals who are willing to transition to work from home. This transition would likely take place within 90 days, possibly longer depending on availability of equipment. We will provide the computer, monitor, and headset.

Become a Resort Expert!

Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. After a paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences.  This is a hospitality role in a contact center environment, not an outbound sales position.

Click HERE to watch a short video describing the position.

Experience the Benefits of Working at Wyndham Destinations:

  • $12.00 an hour
  • The opportunity to work from home after 90 days
  • Comprehensive medical, dental, and vision benefits, effective within 30 days
  • Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)
  • Travel discounts for Wyndham hotels and resorts
  • An Employee Stock Purchase Program
  • 401k with company match after your first year of employment
  • Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents
  • Up to $6,000 a year in tuition reimbursement
  • A fun, friendly work environment

Are You the Right Fit? Here is What we are Looking for:

  • High School Diploma or GED required
  • Ability to work at home at some point after training
  • Six months customer service or sales experience
  • Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs
  • Able to meet our work at home requirements during training - Quiet workplace free of distractions, home internet setup with certain speed requirements, and homeowners or renters insurance for the home environment
  • Intermediate computer knowledge
  • Must have demonstrated ability to work well under pressure and multi task
  • Ability to work evenings 12:30pm-9:00pm during the week, 10:30am-7:00pm on weekends and some holidays

So what are you waiting for? Apply today to start your next career journey with Wyndham Destinations!

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-9147

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