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Customer Service Representative - Inbound Reservations (Remote)

  • Central Location, Springfield, Missouri, United States, 65804
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

***Special Note Regarding Working From Home:

This is a work from home position for candidates who live in the greater Springfield, MO area only.  Due to business constraints, candidates out of state or with a commute to our Springfield Contact Center that is not reasonable, will not be considered for this position and should not apply.  Successful candidates must be able to complete training on site for 1-2 weeks at our contact center and meet our work at home requirements (see below).

Wyndham Destinations takes the current health threat of the COVID virus very seriously. To protect our Associates while in the office, we have implemented several health and safety measures including regular deep cleans of our training rooms and common areas as well as establishing rules around social distancing, wearing face masks and limiting the number of employees allowed in the building at any one given time. Our next new hire training class is scheduled to start on OCTOBER 19TH .

What you’ll do:

Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. After a paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences.  This is a hospitality role in a contact center environment, not an outbound sales position.

Click HERE to watch a short video describing the position.

Experience the Benefits of Working at Wyndham Destinations:

  • $12.00 an hour
  • The opportunity to work from home after 1-2 weeks (equipment provided by us)
  • Comprehensive medical, dental, and vision benefits, effective within 30 days
  • Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)
  • Travel discounts for Wyndham hotels and resorts
  • An Employee Stock Purchase Program
  • 401k with company match after your first year of employment
  • Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents
  • Up to $6,000 a year in tuition reimbursement
  • A fun, friendly work environment

Are You the Right Fit? Here is What we are Looking for:

  • High School Diploma or GED required
  • Six months customer service or sales experience
  • Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs
  • Strong active listening and problem solving skills
  • Able to meet our work at home requirements prior to employment - Quiet workplace free of distractions, high speed internet, and homeowners or renters insurance for the work environment (proof of insurance will be required upon hire)
  • Intermediate computer proficiency and ability to troubleshoot technical issues while at home
  • Must have demonstrated ability to work well under pressure and multi task
  • Ability to work evenings 12:30pm-9:00pm during the week, 10:30am-7:00pm on weekends and some holidays

So what are you waiting for? Come join the fun! Apply today to start your next career journey with Wyndham Destinations!

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-13315

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