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Customer Service Representative - Inbound Reservations (Remote)

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

***Special Note Regarding Working From Home:

This is a work from home position for candidates who reside in the state of Florida. Due to business constraints, candidates outside the state of Florida will not be considered for this position and should not apply.  Successful candidates must be able to report to one of our Florida locations for new hire paperwork on day one and meet our work at home requirements (see below).

Wyndham Destinations, a subsidiary of Travel + Leisure Co., takes the current health threat of the COVID virus very seriously. To protect our Associates while in the office, we have implemented several health and safety measures including regular deep cleans of our training rooms and common areas as well as establishing rules around social distancing, wearing face masks and limiting the number of employees allowed in the building at any one given time. Our next new hire training class is scheduled to start on March 29th.

What you’ll do:

Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. After a paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences.  This is a hospitality role in a contact center environment, not an outbound sales position.

Experience the Benefits of Working at Wyndham Destinations:

  • $13.00 an hour
  • The opportunity to work from home immediately (equipment provided by us)
  • Comprehensive medical, dental, and vision benefits, effective within 30 days
  • Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)
  • Travel discounts for Wyndham hotels and resorts
  • An Employee Stock Purchase Program
  • 401k with company match after your first year of employment
  • Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents
  • Up to $6,000 a year in tuition reimbursement
  • A fun, friendly work environment
  • Ability to choose days off from available options

Are You the Right Fit? Here is What we are Looking for:

  • High School Diploma or GED required
  • Six months customer service or sales experience
  • Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs
  • Strong active listening and problem solving skills
  • Must have demonstrated ability to work well under pressure and multi task
  • Training schedule (5 weeks): 9:30am - 6:15PM ET
  • Initial schedule after training; 1:30pm-10:00pm during the week, 11:30am-8:00pm on weekends and some holidays

What is required for me to work from home?

  • Quiet workplace free of distractions,
  • High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms
  • Must be able to hardwire computer directly to router
  • Must have own personal device with a camera and ability to download applications for first week of training (ex: zoom and OKTA )
  • Homeowners or renters insurance for the work environment (proof of insurance will be required on day 1)
  • Intermediate computer proficiency and ability to troubleshoot technical issues while at home

So what are you waiting for? Come join the fun! Apply today to start your next career journey with Wyndham Destinations!

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-19867

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