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Customer Service Representative- Bilingual Portuguese (Remote)

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

***This is a WORK FROM HOME position for candidates who live in the greater Orlando, FL area only. 

Due to business constraints, candidates out of state or with a commute to our Orlando corporate office that is not reasonable, will not be considered for this position and should not apply.  Successful candidates must be able to complete training on site for 1-2 weeks at our Orlando contact center and be able to meet our work at home requirements (see below in Qualifications section).

Wyndham Destinations will provide the necessary equipment (computer, monitor, headset) while working at home. Our next new hire training class is scheduled for February 8th.

Become a Resort Expert

Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. In this role, you will be supporting both English and Portuguese speaking owners as well as providing translation services for other departments as needed. During a 4 week paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. After your training, you will be taking calls from excited customers who are ready to explore new destinations. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences.

Click HERE to watch a short video describing the position.

Experience the Benefits of Working at Wyndham Destinations

  • $14.00 an hour

  • The opportunity to work from the comfort of your home

  • Comprehensive medical, dental, and vision benefits, effective within 30 days

  • Accrue up to 12 paid vacation days, 7 core holidays, 4 floating holidays, and 6 paid sick days per year (based on a full calendar year)

  • Travel discounts for Wyndham hotels and resorts

  • An Employee Stock Purchase Program

  • 401k with dollar for dollar company match after your first year of employment

  • Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents

  • Up to $6,000 a year in tuition reimbursement

  • A fun, friendly work environment

Are You the Right Fit? Here is What we are Looking for

  • High School Diploma or GED required

  • Must be fully fluent in both English and Portuguese

  • Ability to meet our at home requirements – Quiet workspace free of distractions, home internet setup that meets certain speed requirements, ability to hardwire directly to your router, and homeowners or renters insurance for the property where working

  • Must live in the greater Orlando, FL area

  • Six months customer service or sales experience

  • Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs

  • Intermediate computer knowledge

  • Must have demonstrated ability to work well under pressure and multi task

  • Ability to work evenings, weekends and some holidays

If you enjoy talking to people, have a passion for traveling, and have a desire to work remotely, then what are you waiting for? Apply today to start your next career journey with Wyndham Destinations!

Special tip: To expedite your application, please complete the short 10 minute assessment that will be emailed to you following your application. Be sure to check your spam folder just in case.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-17910

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