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Customer Service Collector - Orlando, FL

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Customer Service Collector - Orlando, FL

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

**This is an in-center position. However due to Covid-19 this will temporarily be a train/work from home position for the immediate future.**

The world’s largest vacation ownership and exchange company, Wyndham Destinations is looking for strong customer focused individuals to join our 17,000 associates in the role of Collector Consumer Finance Representative.

Why Wyndham?  We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

What are the skills I will need to be successful in this role?

  • At Wyndham, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by making contact with debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies
  • A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.  
  • A competitive nature. Remaining focused in a goal oriented atmosphere.
  • Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success
  • Keep your cool.  You must present a professional and friendly demeanor at all time, which isn’t hard because we have the best owners in the world!
  • You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!
  • Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home but you may be located in-office based on business needs or performance.

Some Requirements and Qualifications required to help set you up for success are:

  • You graduated high school or have your G.E.D
  • You can tell the recruiter about your experience relating to the above skills
  • You have at least 1 year of experience with Microsoft Office
  • You successfully provided the recruiter with the Internet and home requirements below

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

  • Dedicated high speed internet connection (DSL or Cable only)
  • Minimum of 10 Mbps – Download
  • Minimum of 2 Mbps – Upload
  • <80 ms Latency/Jitter/Ping

High Speed Modem:

  • Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

  • Must be a dedicated & private room away from general living space
  • Free from noise and distractions
  • Suitable office furniture

Home Owners/Renters Insurance:

  • Provide a declarations page with proof of insurance for a minimum of $3,000 in Contents or Personal Property coverage for Wyndham equipment
  • Must be able to provide a subsequent renewal declarations pages annually

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-13651

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