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Coordinator Clerk - WorldMark - Sundance Whistler Resort

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Coordinator Clerk - WorldMark - Sundance Whistler Resort

  • 409-2221 Gondola Way, Whistler, British Columbia, Canada, V8E 1C1
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

The Coordinator will be responsible for the daily synchronization of the Housekeeping, Guest Services and Maintenance operation, ensuring the departments achieves the highest level of service delivery in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards and Count On Me philosophy.  The Coordinator will organize the daily operations of the department; schedule, supervise, and train.

Essential Job Functions

Responsibilities include, but are not limited to:

Coordinate housekeeping efforts of the resort: Assist the housekeeping leadership with organization of the housekeeping operation. Schedule, train, assign daily room assignments and cleaning tasks, supervise housekeepers, and perform inspection of rooms according to company’s cleanliness standards.  Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations. Inventory and maintain stock levels of cleaning supplies. Maintain effective record and filling systems; complete all administrative reports accurately and budget expenses. Ensure key control procedures and inventory of communication devices. Communicate room status, process requests and delegates work assignments. The Housekeeping Coordinator liaises with the Engineering, Front Office and In-Room Dining departments.  Follow all Occupational Health and Safety regulations. Ensure your area of responsibility meets all company, compliance, and safety standards.  (20% time) Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures.  Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (20% time) Perform the “RPM” (Room Preventative Maintenance) process as outlined in the Maintenance Departmental Operating Procedures.  This includes performing a detailed and in depth inspection of all aspects of the guest room/unit as compared to the Blitz process.  Will perform basic to advanced repairs on all deficiencies found in the interior of the unit to bring the unit back to “like new” condition. (5%)  Complete all necessary work orders and customer requests by applying basic knowledge of repair and replacement of general fixtures.   General repair may include: doors, windows, walls, flooring, ceilings, furniture, cabinetry, basic electrical, basic plumbing and basic appliance repair.  (5% time) Inspect (Blitz) the interior of the units for deficiencies in lighting, electronics, basic plumbing, appliances and the appearance/workability of all hard goods (walls, doors, furniture, window fixings, etc) within the units.  Will perform basic repairs on these aspects to make the room ready for immediate owner occupancy.  (5% of the time) Perform basic janitorial work inside the unit and in the common areas of the resort. May perform basic landscaping, basic maintenance to the exterior of the building/common areas and pool/spa maintenance dependent upon location.  (5% time) Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time) Ensure compliance with: Internal Audit, Quality Assurance, Health & Safety, Resort Operating Procedures, All Department Operating Procedures, and Standard Operating Procedures. (15% time) Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.   (10% time) Performs other duties as needed. (5% time)

Travel Requirements

No travel requirements for this role

Minimum Requirements and Qualifications

Education

  • High school or equivalent preferred
  • CPO Certification may be required for some sites

Training requirements

  • Basic maintenance training 1-2 years
  • 1 year of customer service experience in service or retail environment

Knowledge and skills

  • Ability to complete work orders
  • Ability to take direction and complete tasks
  • Ability to handle multiple tasks and prioritize assignments

Technical Skills

  • Basic Plumbing
  • Drywall repair
  • Painting
  • PC Skills and Knowledge
  • Ability to use basic office equipment including Fax, copier, printers
  • Microsoft Office: Word, excel, outlook
  • Key systems
  • Hotel Hospitality Front office system knowledge a plus
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

Job experience

1 year in role or similar role is strongly preferred

Supervisory responsibility:

  • Supervises various and moderate size work groups and teams
  • Supervises associate level staff

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-11054

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