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Consumer Finance Officer

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Consumer Finance Officer

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

PRINCIPAL RESPONSIBILITIES:   (Include but not limited to)

 High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts

 Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations

 Provide accurate and well informed information and advice to customers on all products; services and accounts

 Maximum recovery of arrears to ensure that arrears remain within agreed targets  Working to a solution with all customers  

 Make sound decisions and recommendations based on appropriate assessment of customer’s ability and willingness to pay which encompasses all legislative; policy and procedural guidelines.  Implement most appropriate course of action for resolution of delinquency or irregular accounts in a timely manner

 Maintain accurate and up to date records of auctioning, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.

 Initiate follow up on all accounts in order to ensure payment plans are fulfilled.

 Comply with all legislative and regulatory requirements including keeping up to date with all training and testing

 Regular reporting and forecasting to meet KPI’s and Targets

 Contribute at team meetings and other forums in a proactive manner for continuous improvement of collections and recovery strategies

 Achievement of Key Performance Indicators and Targets on both an individual and departmental basis

 Account maintenance and administration as required

 All other reasonable duties as requested or required for time to time. 
 
 KEY POSITION CRITERIA

 Excellent time management and self motivation and management skills

 Flexible, adaptable with ability to work in a fast paced environment.

 Flexibility to work rostered hours when requested.    

 Intermediate level Microsoft Office

 Ability to negotiate, be patient, persevere and show empathy to our customers  Experience in a collections or call centre environment

 Knowledge of or willingness to learn all regulatory / legislative acts such as Anti Money Laundering, Debt Collections Practices, National Consumer Credit Protection Act, Privacy and apply them 

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-17569

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