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Consultant, Reservations

  • Level 4, Bermuda Point, Varsity Lakes, Queensland, Australia, 4227
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Reservations Consultant
The focus of the role is to assist RCI's members- specifically our Key Clients to achieve their holiday requirements by providing sales and service advice, which will ensure the achievement of individual, team and departmental targets and benchmarks.

Job Description:
MAIN RESPONSIBILITIES (group in related activities and document key actions and outcomes required)
· Undertake inbound and outbound call activity as directed
· Achieve Service Levels as outlined by Member Services Mmgt including; adherence, service levels, acceptance levels and quality assurance; as directed
· Achieve revenue targets and service benchmarks as set by Member Services management
· Ensure relevant documentation is accurately completed and delivered to members in a timely manner
· Process transactions, including Weeks, Points and/or Travel, accurately through to completion
· Actively participate in team meetings, teambuilding activities and industry functions and events as required
· Any other duties as required and/or directed

Minimum Requirements:
KNOWLEDGE, SKILLS & EXPERIENCE
· Proven customer service skills and experience
· Timeshare industry knowledge highly regarded
· Excellent knowledge of domestic and international
tourist destinations
· A willingness and ability to learn new products and
systems
· Highly effective verbal and written communication skills
· Can work well as part of a team, as well as individually
· Excellent time management and organisational skills
· Ability to work shifts, including Saturdays as required.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-25067

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