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Community Marketing Lead Agent

Central Location | New Orleans | Louisiana | United States | 70130

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

PRIMARY OBJECTIVES:

The CMA Team Lead is responsible for personal production and assisting CMAs.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:) 

  • Book qualified tours in accordance with set guidelines 
  • Be professional in nature; be approachable while meeting booth quotas 
  • Work within Best Practice Guidelines and all Company
    and sales specific policies and procedures 
  • Deliver required number of qualified tours to the sales site 
  • Provide excellent customer service to all guests 
  • Identify opportunities that are on the horizon and put together plans to capitalize on them 
  • Bring fresh and new ideas to management that would be cost and/or time effective 
  • Receive and handle rejections from prospects in a courteous and professional manner 
  • Turn a negative response into opportunities which can be capitalized
    on 
  • Work within a defined structure in a fresh, creative manner 
  • Represent the Company in an ethical, moral and professional manner 
  • Display a high level of loyalty and self-discipline and high integrity 
  • Set goals to maximize production, while minimizing costs 
  • Attend sales meetings and training sessions as directed 
  • Interact favorably with all types of people, display excellent verbal communications skills. 
  • Adhere to the set work schedule and for being on time for work 
  • Attend all training and team meetings as required 
  • Support the Company’s sales and marketing programs and strategies 
  • Display a positive, courteous and respectful attitude towards the Company and team members 
  • Represent the Company in an ethical, moral and professional manner 
  • Promote a positive attitude within the team towards the Company and fellow team members 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible. 
     

QUALIFICATIONS:

  • Wyndham community marketing experience required.
  • Ability to lead teams to achieve set goals 
  • Ability to manage and motivate staff achieve set targets 
  • Ability to supervise and interpret documents such as guidelines, instructions and manuals 
  • Attention to detail and accuracy 
  • Ability to draft process manuals and ad-hoc reports and correspondence 
  • High level of analytical ability and comprehension skills 
  • Sound problem solving and negotiating skills 
  • Positive, energetic and enthusiastic attitude and ability to motivate others 
  • Demonstrates exceptional customer service values 
  • Demonstrated ability to assist guests and co-workers in a professional, helpful and positive
    manner 
  • Sound communication skills 
  • Ability to operate effectively in a fast-paced environment 
  • Working knowledge of computer software and company specific applications 

The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

Job Requisition: R-1402

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