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Communications Specialist

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Communications Specialist

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Title: Communications Specialist            

POSITION REPORTS TO:

Manager – PR and Communications, Asia

KEY RELATIONSHIPS:

Club Wyndham Owners

Club Wyndham Operations

Wyndham Destinations Asia Pacific

Wyndham Destinations Asia Pacific Customers

Wyndham Destinations Asia Pacific Corporate Communications

Wyndham Vacation Clubs Social Media Team

PRIMARY OBJECTIVES:

This role is responsible for monitoring, engaging and responding to interactions across multiple social media profiles and platforms.

Based in the Wyndham office in Clark, you will report to the Asia Communications team and work closely with the Australian-based Owner Services team and Asian-based Member Services team to learn and understand the business. You will also be in contact with various areas of Wyndham and our resorts directly while building and nurturing our online community.

This position is dedicated to increasing Wyndham Destinations Asia Pacific’s engagement and response rate across our public profiles and private-access groups.

Please note that the hours for this role may vary according to a roster and may involve weekend work.

PRINCIPAL RESPONSIBILITIES:

  • Monitor, listen and respond to our audience in a friendly and respectful way to develop and expand our community.
  • Answer questions and provide information to our community. When necessary, you will seek the answers from various areas of the business.
  • Strengthen our community by welcoming their contributions and celebrating their achievements.
  • Responding to all feedback.
  • Demonstrate empathy towards our Owners and community members.
  • Follow and improve the processes around effective social media enquiry management.
  • Represent the company in a positive manner illustrating our values, ethics and pride at all times.
  • We respond to our community personally and always sign-off with our name. You must be prepared to engage in discussions directly.
  • This role will, from time to time, involve writing public relations content like media releases or long-form marketing content.

KEY POSITION CRITERIA:

  • Social media experience where you've overseen multiple profiles and platforms for a major brand or organization - minimum 2 years' experience.
  • Relevant degree qualification is preferred e.g. Marketing, Journalism or Public Relations.
  • Ability to work a flexible roster.
  • Demonstrated experience in building and engaging online communities and ongoing community management.
  • Experience with a variety of social media platforms, including but not limited to Facebook and Instagram.
  • Experience with social media monitoring tools.
  • Practiced time management skills with the ability to multi-task.
  • Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of a business.
  • Ability to write a diverse range of written material, including press releases, blogs and marketing collateral, if called upon.
  • Ability to gain a thorough understanding of company/department policies and procedures, WorldMark South Pacific Club guidelines and regulations (per Governing Documents), and exchange company rules (RCI, II, etc.) for the ability to ensure compliance for rental programs.
  • A background in customer service is advantageous.

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-9913

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