Collections Team Lead - Orlando, Florida, United States
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Collections Team Lead

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Collections Team Lead

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham.  We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.

Our team is looking for candidates with strong customer service experience for our collections department.  Our collections team is responsible for collecting on all past due accounts for both the maintenance fees and loans of our owners.  Each team member plays an integral part in achieving the department goals.

  

Job responsibilities include, but are not limited to:

  • Collecting on an un-worked portfolio; collect on oversized or under-performing portfolios
  • Provide training and support for junior staff; review and approve file maintenance forms; assist with month-end reporting
  • Handling of reactivation, settlement, and/or feedback requests from customers
  • Substituting for the Collections Supervisor in his/her absence from the floor

Qualifications:

  • High school diploma or G.E.D. equivalent, Degree preferred
  • Two (2) years collections experience required
  • Proven ability to support a supervisor in motivating, developing, and coaching a team of up to 15 collectors
  • Basic mainframe skills, as well as a working knowledge of Microsoft Office software
  • Must possess good time management and organizational skills
  • Problem-solving skills to guide collector in resolving member concern

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-10376

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