Person, Face, Female, Smile, Woman, Girl, Photo, Portrait, Photography

Collections Supervisor

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.

Collections Supervisor

  • Florida, United States
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Wyndham Destinations is looking for a Collections Supervisor. This supervisor will be responsible for the supervision of the daily activities of their assigned collections team. These activities include, but are not limited to, managing production, work quality, service levels, and various projects and deadlines. In addition, this position plays an integral part in selecting prospective employees, as well as the training and development of new and existing staff. Supervisors work closely with other departments such as Financial Services, Research, Owner Relations, Reservations, and Contract Compliance, Sales and Marketing.

Key Responsibilities:
85% - Responsible for hiring and training of staff personnel. Conduct employee performance reviews. Reconcile employee time and attendance. Respond to and resolve external customer inquiries and complaints. Communicate and enforce company/departmental policies. Respond and resolve employee
inquiries and complaints. Partner with Human Resources to resolve escalated employee inquiries or complaints. Ensure consistent interpretation and application of company's and department's policies and procedures with peers and other members of Management. Monitor, measure, and manage employee performance according to established criteria. Effectively address performance issues or behavioral concerns as necessary. Review and approve maintenance/adjustment forms. Identify and implement programs designed to motivate and promote employee morale. Coordinate career paths and opportunities for employees through formal career counseling, coaching and development.


15% - Responsible for projects and special tasks as assigned. Recommend ideas for process improvement. Contribute in the creation of calling strategies as appropriate. Set up and monitor dialer campaigns as necessary. Participate in the completion of month end processes. Drive and support departmental and company
objectives as assigned.

Minimum Qualifications:
-High school diploma or G.E.D. equivalent
-One year of leadership experience in a collections/call center environment
-Must be able to effectively communicate (both verbal and written)
-Demonstrated strong analytical skills
-Strong interpersonal skills
-Strong presentation skills
-Ability to professionally interact with multiple levels in the Organization
-Ability to handle multiple tasks and requests while still maintaining results in core job functions and responsibilities
-Professional acumen to interact with and handle various escalated issues from internal and external customers
-Proven record of coaching individuals to achieve higher levels of performance in an organization
-Ability to facilitate change within the organization in a positive manner
-Ability to
effectively communicate with various positions in remote centers and departments as needed
-Flexibility to adapt to changes in assignment or job responsibilities as needed
-Proven ability to drive performance and results in a fast paced call center environment
-Ability to teach and instruct individuals on new tasks and procedures
-Consistent and positive demeanor when handling various job responsibilities
-Familiarity with mainframe applications
-Working knowledge of Microsoft Office software package
-Must possess good time management and organizational skills
-Ability to work nights and weekends as needed or as business needs dictate
-Ability to work more than 40 hours per workweek as needed
-Ability to travel as needed (Travel approximately 10% of the time or less)

Preferred Qualifications:
-2 plus years of Supervisory/leadership experience preferred in a collections environment
-Associates Degree or higher level of education

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-20625

Other People Viewed

Housekeeper ($13.50 hour) - Club Wyndham Palm Aire Resort

WD_US_WVO R-20568 Fort Lauderdale Florida United States Central Location, Fort Lauderdale, Florida, United States, 33062 Housekeeping Entry Level
Go Put the World on Vacation At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our glo...

Real Estate/Timeshare Sales Executive - Wyndham Destinations Sedona, AZ

WD_US_WVO R-15555 Flagstaff. Sedona Arizona United States 1900 N. Country Club Drive, Flagstaff, Arizona, United States, 86004. 2445 W Hwy 89A, Sedona, Arizona, United States, 86336 Sales Representative Entry Level
Go Put the World on Vacation At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the times...
Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.