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Business Operations Coordinator

  • Williamsburg, Virginia, United States
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

How Wyndham Supports You in Your Career:

Paid Training and Development, Benefits (Medical/ Dental/ Vision) within 31 days of hire, 401K Plan
Tuition Reimbursement, Travel perks, Great career growth opportunity, Unlimited earning potential

Essential Job Function and Responsibilities:

This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned. Cross-Train to work in the Contracts, Tour Reception and Gifting Departments

Tour Reception/Gifting:

  • Greet and qualify touring guests.
  • Collect and validate all guest information.
  • Assign tours to Sales Agents and provide information to Sales & Marketing departments
  • Provide exceptional customer service to all guests.
  • Answer phones and guest questions in a professional manner.
  • Able to work independently with minimal supervision.
  • Distribute premiums to guests.
  • Complete daily gift, tour and contract reconciliation in all systems.
  • Data entry of all tour and gifting information.
  • File and secure all documents per procedures.
  • Maintain property owner information per PII and PCI standards.
  • Assist Administrative Supervisor in support of Sales Staff.
  • Preparation and maintenance of legal documents.
  • Balancing safe in the a.m. and p.m.
  • Willingness to go the extra mile to exceed expectations of our guests to show them the “Count on Me” motto in everything we do.

Contracts:

  • Prepare contracts according to company standards for processing at Corporate
  • Check phone messages and validate all owners information.  Assign leads to Sales Representatives and provide information to Sales department as necessary.
  • Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary.
  • File and secure all documents per procedures.  Maintain Property Owner Information per PII and PCI standards.
  • Maintain Sales Representatives license information
  • Maintain and order POSs
  • Assist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HR

Minimum Qualifications/ Requirements:

  • 2 or more years Customer Service Experience
  • High School diploma or Equivalent
  • Must be able to work a varied schedule including weekends and holidays
  • Professional appearance
  • Excellent communication and interpersonal skills
  • Ability to use Microsoft Office; Computer experience, MS Office (Outlook, Word & Excel).
  • Ability to work in a fast-paced environment
  • Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
  • Possesses productive, energetic, and self-motivated attributes.
  • Possesses organizational skills
  • Ability to multi-task in a fast paced environment, under pressure in a team environment.
  • Problem solving and good communication skills.

Job Type: Full-time

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-23392

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