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Business Continuity Manager Asia Pacific

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Business Continuity Manager Asia Pacific

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

Business Continuity Planning (BCP)

  • Role is required to be alert and available 24/7 in the event of a BCP event occurring or preparations for an expected event.
  • Alert and reporting business continuity threats and risks facing the Company. 
  • Contribute to establishing and maintaining program processes and practices which effectively ensure effective business continuity in the event of a crisis or disaster.
  • Use WD BCP standard tools, templates, processes, and documents for overseeing the program.
  • Manage the tactical implementation of BCP program at multiple sites.
  • Leads the communication processes between site and relevant BCP Crisis Management Team.
  • Implement, test, and exercise procedures to determine, validate, and sustain the viability 
  • Ensure that leadership is aware of any issues before items are escalated.
  • Ensure continuity plans assigned are up-to-date, tested, and effective while also meeting policies, standards, and guidelines.
  • Facilitate communication between business and technology groups to ensure that tactical recovery strategies meet business strategy.
  • Monthly reporting summarising activities

Crisis Management

  • Ensure associates are aware of communications process during events.
  • Coordinate recovery support and business renewal staff during a disaster in the implementation of response and operating strategies.
  • Support BCP Crisis Management Team as applicable during a crisis event.
  • Ensure consistent, thorough and accurate communication on incidents that may impact members, associates, sites, or systems.

Impact Analyses and Evaluation

  • Assist with post-event action reports and corrective actions plans.
  • Use analyses of business capabilities to help assist with the creation of action plans, exercises, and programming for real-world events.
  • Regularly review Continuity Planning and related program metrics to identify opportunities for improvement.
  • Manage simulation crisis exercises to quantify requirements and identify required enhancements annually.

Collaborate with Internal Departments

  • Coordinate with facilities teams regarding evacuation drills
  • Work with group planners to ensure department Call trees are accurate to ensure proper communication during a crisis event.
  • Work with finance and facilities on workspace recovery requirements, ensure teams are quickly able to recover from a crisis event.
  • Promote awareness of Emergency Preparedness, Disaster Recovery, and Business Continuity policy, standards, plans, processes and arrangements.
  • Ensure individual department DR plans are kept current.

Display Hospitality with Heart customer centric focused service to all internal and external parties

Travel Requirements

This position may be required travel to from time to time in support of BCP exercises, planning and testing.

Minimum Requirements and Qualifications

Education:

  • High school graduation or equivalent.
  • Bachelor’s Degree in related field or 4+ years experience in a similar role

Desired Competencies:

  • Driving Results, Business Acumen, Building Trust, Communication, Leadership Effectiveness, Valuing Diversity.

Knowledge and skills: (e.g. demonstrated ability to work under pressure, and possesses good written and oral communication skills)

  • Ability to tactically analyze problems, implement resolutions, and make decisions.
  • Ability to communicate complexities in a simple & clear manner while engaging and interacting with all organizational/cultural levels.
  • Handle multiple, simultaneous projects and tasks while demonstrating urgency and ownership.
  • Ability to prioritize and complete tasks in a timely manner, with a strong attention to details.
  • Exceptional interpersonal and written communication skills.
  • Strong influencing skills with the ability to align stakeholders.
  • Must be able to develop and maintain strong relationships at all levels.
  • Ability to be highly flexible in a fast-paced, dynamic and often ambiguous environment.

Technical Skills:

  • Advanced working knowledge of Microsoft Office Suite.

Job experience: (number of years, type/level of previous experience)

  • Min 5 years of role related experience (risk analysis, business impact analysis, business continuity planning, etc.) in a multiple site and multiple country environment.
  • Demonstrated experience in supporting projects which impact the business on a large scale.
  • Experience in implementing emergency response training and exercises at varied locations, preferred.
  • Knowldge of Hotel/Timeshare products/clubs and industry is an advantage.

Complexity

Describe the following:

  • Level of decision-making authority:
    • Frequent decision making is required, sometimes in high-pressure situations.

  • Level of autonomy: (supervision received)
    • Works independently with some supervision.

  • The impact of his/her decision on the organization:
    • Key BCP co-ordination for the WVC Asia Pacific business and global support center in Clark Philippines
  • Supervisory responsibility:
    • None.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-18058

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