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Bilingual Spanish Inbound Customer Service Representative (Work from Home)

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Bilingual Spanish Inbound Customer Service Representative (Work from Home)

  • Florida, United States

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Wyndham Destinations is currently seeking qualified candidates for the position of Bilingual Spanish Inbound Customer Service Representatives/Contact Center Representative at our inbound call center in Orlando, FL for our class which will start on May 17, 2021.


Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham Destinations. We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.

Our team is looking for candidates with strong customer service experience. The inbound Contact Center Representative is responsible for responding to owner inquiries regarding the financial status of their accounts as well as take payments on accountings while providing excellent customer service and answering 70% of calls within 60 seconds. Each team member plays an integral part in achieving the department goals.

Minimum Qualifications:

  • High school diploma or G.E.D. equivalent

  • Two years customer service experience

  • Working knowledge of Microsoft Word and Excel

  • Good math aptitude and ability to type 30 wpm

  • Ability to speak, read, and write fluently in Spanish and English

  • Must be willing to work any schedule during the following operating hours:

    • Monday through Friday 8:00 am to 8:00 pm

    • Saturday and Sunday 9:00 am to 6:00 pm.

Preferred Qualifications:

  • Some college education

  • Two years call center and financial experience

Work from Home Requirements: 

*Must live within an hours drive of corporate office*

The Internet Service Provider (ISP) must provide the following:

  • Dedicated high speed internet connection (DSL or Cable only):

  • Minimum of 10 Mbps – Download

  • Minimum of 2 Mbps – Upload

  • <80 ms Latency/Jitter/Ping

High Speed Modem:

  • Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

  • Must be a dedicated & private room away from general living space

  • Free from noise and distractions

  • Suitable office furniture

Home Owners/Renters Insurance:

  • Provide a declarations page with proof of insurance for a minimum of $3,000 in Contents or Personal Property coverage for Wyndham equipment

  • Must be able to provide a subsequent renewal declarations pages annually

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-22188

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