Person, Face, Female, Smile, Woman, Girl, Photo, Portrait, Photography

Bilingual Japanese Customer Service Representative (Work From Home)

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.

Bilingual Japanese Customer Service Representative (Work From Home)

  • Florida, United States
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Wyndham Vacation Club is currently seeking qualified candidates for the position of Bilingual Japanese Customer Service Representatives/Contact Center Representative at our inbound call center in Orlando, FL.

Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham Destinations. We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.

Our team is looking for candidates with strong customer service experience. The inbound Contact Center Representative is responsible for responding to owner inquiries regarding the financial status of their accounts as well as take payments on accountings while providing excellent customer service and answering 70% of calls within 60 seconds. Each team member plays an integral part in achieving the department goals.
Minimum Qualifications:
  • High school diploma or G.E.D. equivalent
  • Two years customer service experience
  • Working knowledge of Microsoft Word and Excel
  • Good math aptitude and ability to type 30 wpm
  • Ability to read, write, and speak Japanese and English fluently

Preferred Qualifications:

  • Some college education
  • Two years call center and financial experience

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

  • Dedicated high speed internet connection (DSL or Cable only):
  • Minimum of 10 Mbps – Download
  • Minimum of 2 Mbps – Upload
  • <80 ms Latency/Jitter/Ping

High Speed Modem:

  • Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

  • Must be a dedicated & private room away from general living space
  • Free from noise and distractions
  • Suitable office furniture

Home Owners/Renters Insurance:

  • Provide a declarations page with proof of insurance for a minimum of $3,000 in Contents or Personal Property coverage for Wyndham equipment
  • Must be able to provide a subsequent renewal declarations pages annually

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-19760

Other People Viewed

General Manager- WorldMark Granby Resort

WD_US_WVO R-23977 Granby Colorado United States 1280 10 Mile Drive, Granby, Colorado, United States, 80446 Resort Management Resort Management Manager
Go Put the World on Vacation At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our glo...

Analyst, Yield I - Remote Option Available

WD_US_WVO R-22507 Orlando. Indianapolis Florida. Indiana United States Central Location, Orlando, Florida, United States, 32821. Central Location, Indianapolis, Indiana, United States, 46032 Revenue Management - General Revenue Management - General Professional
Go Put the World on Vacation At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our glo...

Sales & Customer Service Representative - Remote

WD_US_Resort_Condominiums_International R-22679 Indianapolis Indiana United States Work from home, Fountain Square, Indianapolis, Indiana, United States, 46201 Customer Service - General Customer Service - General Entry Level
Go Put the World on Vacation At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our glo...
Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.