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Bell Person - WorldMark San Francisco Nob Hill

  • Central Location, Yerba Buena, San Francisco, California, United States, 94109
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Bellperson

The primary purpose of this position is to serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.  A Bell Person will assist guests and ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members.  This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Provides assistance to guests in the process of check-in, check-out, room moves and other related service needs as requested.

Essential Job Functions

Responsibilities include, but are not limited
to:

  • Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. (55% time)
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding
    guest inquiry or concern to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.  (10% time)
  • Performs other duties as needed (5% time)

Minimum Requirements and
Qualifications

a)    Education

  • High School diploma or equivalent
  • Valid driver’s license 

b)    Training requirements

  • N/A

 c)     Knowledge and skills

  • Excellent communication skills.
  • Acquires job skills and learns company policies and procedures to complete routine tasks
  • Ability to read and comprehend routine instructions, short correspondence and
    memos
  • Ability to give high priority to customer service
  • Ability to solve problems with a minimum of guidance
  • Ability to read, write and understand English
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
  • Ability to multi-task and work in a fast paced environment
  • Must be people oriented and able to work independently or with others as needed

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-25089

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