Water, Nature, Outdoors, Rock, Sea, Ocean

Bell Captain - Wyndham Orange Tree Resort – Earn an incentive up to $750

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.

Bell Captain - Wyndham Orange Tree Resort – Earn an incentive up to $750

  • 10601 N 56th Street, Paradise Valley Village, Scottsdale, Arizona, United States, 85254
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Bell Captain
The primary purpose of this position is to oversee the daily operation of the bell staff and serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. Assist and ensure proper handling of guest luggage while maintaining a professional appearance and cordial attitude that includes guests and staff members. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Earn an incentive up to $750

Essential Job Functions
Responsibilities include, but are not limited to:
- Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs,
highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. (35% time)
- Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. Train and develop Bell
staff to ensure adherence of policies and procedures. Create and maintain Bell staff schedules. (35% time)
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
- Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
- Performs other duties as needed (5% time)

Minimum Requirements and Qualifications
a) Education
- High School diploma or equivalent
- Valid driver’s license
b) Training requirements
- N/A
c) Knowledge and skills
- Excellent communication skills.
- Acquires job skills and
learns company policies and procedures to complete routine tasks
- Ability to read and comprehend routine instructions, short correspondence and memos
- Ability to give high priority to customer service
- Ability to solve problems with a minimum of guidance
- Ability to read, write and understand English
- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
- Ability to multi-task and work in a fast paced environment
- Must be people oriented and able to work independently or with others as needed
d) Technical Skills
- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
- Ability to legally drive a vehicle
e) Job experience
- 1 year of front desk / bell supervisory experience in a hospitality/hotel environment and/or
- 1 year of customer
service experience in service or retail environment

Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-24791

Other People Viewed

Sales Representative $20.00 - $76.00 per hour salary based on sales volume!

WD_US_WVO Wyndham Destinations R-25182 Pompano Beach Florida United States 2601 Palm-Aire Drive North, Pompano Beach, Florida, United States, 33069 Sales Representative Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest va...

Vacation Reservations Coordinator - (Remote / Work From Home)

Wyndham Destinations R-19444 Orlando. Tallahassee Florida United States Central Location, Orlando, Florida, United States, 32821. Work from home, Tallahassee, Florida, United States, 32301 Marketing Contact Center Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest va...

In-House Marketing Coordinator

WD_US_WVO Wyndham Destinations R-15679 Napa area California United States Central Location, Napa area, California, United States, 94558 In House Marketing Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest va...
Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.