Assistant General Manager-Resort Operations- Club Wyndham Shawnee Resort - Shawnee on Delaware, Pennsylvania, United States
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Assistant General Manager-Resort Operations- Club Wyndham Shawnee Resort

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Assistant General Manager-Resort Operations- Club Wyndham Shawnee Resort

  • Shawnee on Delaware, Pennsylvania, United States
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Assistant General Manager, Resort Operations

The Assistant General Manager, Resort Operations serves as a supporting role to the Director of Regional Operations, Northeast. The Assistant General Manager is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Destinations service standards. He/She will oversee the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping, Activities and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are maintained positively and professionally at all times.

As the Director of Regional Operations travels and / or works on other resorts in his/her region 30% of the time, this Assistant General Manager position involves being the lead operational person at the resort in the Director’s absence.  It therefore requires an ability to work more independently and efficiently than other similar roles.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for maintaining the overall operation of the resort: Oversee various resort department managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections. Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team projects. Maintain safety of resort for guests, owners and staff. (35% time)

2. Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination. (30% time)

3. Manage and support financial aspects of the resort: Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances. Ensure the site meets all IA standards. (15% time)

4. Build and maintain strong working knowledge of HOA relationship: Exhibit working knowledge of standards and documents for HOA, understand governing statues and board meeting procedures. Collaborate with Director of Resort Operations to ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation. (10% time)

5. Be a change agent for the company. Initiate and implement resort management strategic initiatives and programs developed to enhance guest satisfaction. Identify areas of process improvement and leverage best practices by working with appropriate corporate resources as necessary. (5%)

6. Performs other duties as needed. (5% time)

Travel Requirements

Must be able to travel infrequently for short durations (1-4 days) to attend Corporate/Regional Meetings and training seminars.

Wyndham Destinations believes in putting the world on vacation.  Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business.  Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career.  Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.  Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com.  Our world is your destination.

Minimum Requirements and Qualifications

Education
• BA/BS degree
• Associate Governance experience is preferred
• Community Associate Management Certification preferred.

Training requirements
• Hospitality certifications preferred
• CMCA certification preferred
 

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-11811

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