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Assistant Activities Manager-Club Wyndham Cypress Palms Resort

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Assistant Activities Manager
This position is responsible for directly supporting and assisting the Guest Services Manager for the resort’s activities department. As an assistant manager, this person may be responsible for supervising pool facilities, lifeguards, marina and/or dock operations, lake or aquatic safety patrol, watercraft rental, water and ground transportation, fitness
center, recreation equipment rental, tennis operations, recreation programming, arcades, or other aspects of resort recreation. In addition, this person will be required to plan, manage, and execute special events, weddings, banquets, conferences, etc. They may also supervise third-party vendor contracts that provide resort recreation services or products.


Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for providing leadership to the
Activities function of the resort. Create and manage an employee schedule to support both business and team member needs. Lead, guide, develop and support staff members. Enforce company policies, rules and regulations. Provide coaching to staff members when needed. Cover shifts or areas of operations when needed. Prepares department paperwork and documentation as required by company standards (40% time)
2. Ensure Compliance. Conduct inspections of all facilities and equipment to ensure proper working conditions. Coordinate all maintenance and repairs as needed. Ensure proper compliance with all company policies and procedures as directed by Standard Operating Procedures and Internal Accounting directives. ( 20 % time)
3. Prepare and understand financial statements. Monitor forecasts and budgets for the department. Order inventory as needed. Track and process inventory for the department. Prepare invoices for guests and third party groups. Ensure proper
department financial and inventory control procedures are maintained. ( 20% time)
4. Assist the Manager with creating, planning and implementing guest activities for the Resort. Create and publish advertising material to support the Resort Activities. Assist in establishing related pricing for activities. Create and publish advertising material to support Resort Activities. Work with department associates and affiliate departments to ensure maximization of Guest Satisfaction Scores and minimum goal achievement. ( 10% time)
5. Attend all resort and company trainings and meetings. Complete required trainings based on company standards. Present department information at meetings as needed. (5% time)
6. Performs other duties as needed (5% time)

Minimum Requirements and Qualifications
a) Education
• High School Diploma or equivalent. Bachelor’s Degree preferred
b) Training
requirements
• Lifeguard, CPR, First Aid Certification, Alcohol Awareness Card, Food Server Health Card (Varies by location)
c) Knowledge and skills
• Excellent communication and leadership skills
• Ability to work independently with minimal supervision
• Ability to demonstrate good judgment when dealing with guests and staff members
• Able to organize and facilitate group activities
• Must possess a high level of creativity and a customer service mind-set
• Demonstrates a basic knowledge of professional principles, skills.
• Effectively uses fundamental concepts, practices and procedures of particular field of specialization.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
• Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with
applicable regulatory standards and Wyndham Destinations values.
• Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment
d) Technical Skills
• Ability to drive large vehicles, shuttles, and/or vans.
• Proficiency in Microsoft Word, Excel, Outlook, and Mircros is required.
• Ability to learn new programs such as company reporting and associate timekeeping
e) Job experience
• 2 years supervisory experience
• 3 years in customer service, recreation and administration/ leadership

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-25102

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