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Agent, Tour Reception/ Gifting- Emerald Beach

Full Time | Central Location | Panama City Beach | Florida | United States | 32413

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

The primary purpose of this position is to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare  presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc…

Essential Job Function and Responsibilities:

Cross-Train to work in both the Tour Reception and Gifting Departments

Tour Reception:

  • Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service. (20% Time)
  • Maintain a professional appearance of the lobby. (10% Time)
  • Process profile sheet, provide instruction and assistance with menu selection. (20% Time)
  • Assist in the disposition of tours through CRS, prepare documentation, and
  • disperse tours in a timely fashion to sales representatives. (20% Time)
  • Be knowledgeable on all aspects of the city, events, the presentation, the product and our properties. Be able to answer questions, provide direction, communicate interdepartmentally to ensure each guest is properly taken care of and their needs are met. (20% Time)
  • Willingness to go the extra mile to exceed expectations of our guests to show them the “Count on Me” motto in everything we do. (10% Time)

Gifting :

  • Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
  • Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner.
  • Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
  • Data entry of all tour and gifting information into Central Reservations. Systems/Epiphany system and running of reports.
  • File and secure all documents per procedures. Maintain property owner information per PII and PCI standards.
  • Assist Administrative Supervisor in support of Sales Staff.
  • Preparation and maintenance of legal documents.

Responsibilities/Job Duties

  • Maintain a positive attitude at all times with everyone you come in contact with.
  • Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to sales representative.
  • Able to work independently with minimal supervision.
  • Ability to achieve site mandated performance expectations.
  • Ability to determine eligibility, including but not limited to completion of necessary paperwork.
  • Ability to handle proprietary information in a confidential and classified manner.
  • Answer calls and guest questions in a professional manner.
  • CRS data entry.
  • Ability to work a flexible schedule, including working all required evenings, weekends, and holidays.
  • Wear neat and clean Wyndham issued uniforms including name tag.
  • Be able to properly identify owner tours.
  • Be knowledgeable of tour categories and qualifications.
  • Other tasks assigned by the Manager, Supervisor, or Lead
  • Greet and qualify touring guests. Collect and validate all guest information.

  • Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.

  • Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner.

  • Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
  • Data entry of all tour and gifting information into Central Reservations. Systems/ Epiphany system and running of reports.
  • File and secure all documents per procedures. Maintain property owner information per PII and PCI standards.
  • Assist Administrative Supervisor in support of Sales Staff.
  • Preparation and maintenance of legal documents.

Travel Requirements 

Limited travel.  May occasionally require some inter-city travel between the sales sites.

Minimum Qualifications/ Requirements

  • 2 or more years Customer Service Experience
  • High School diploma or equivalent
  • Must be able to work all evenings, weekends and holidays
  • Professional appearance
  • Excellent communication skills
  • Interpersonal skills
  • Ability to use Microsoft Office; Computer experience including MS Office (Outlook, Word & Excel).
  • Ability to work in a fast-paced environment
  • Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
  • Possesses productive, energetic, and self-motivated attributes.
  • Possesses organizational skills
  • Ability to speak effectively before groups of guests and/or employees.
  • Timeshare, Escrow or Mortgage Loan Processing experience preferred.
  • Ability to multi-task in a fast paced environment; able to work under pressure in a team environment
  • Must be able to lift up to 25 pounds.
  • Problem solving and good communication skills.

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-4407

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