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Administrative Assistant I (Guest Services) - Club Wyndham Bonnet Creek Resort

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Administrative Assistant I (Guest Services) - Club Wyndham Bonnet Creek Resort

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. Our worldwide team of more than 15,000 associates delivers exceptional vacation experiences to families around the globe as they make memories to last a lifetime. Together we’re shaping the future of the travel industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Administrative Assistant I

Wyndham Destination is the world’s largest vacation ownership company with an impressive list of world-renowned destinations. Come join our Flagship Resort, Club Wyndham Bonnet Creek Resort. We’ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and promise of Hospitality with Heart that sets us apart from the rest.

Our Administrative Assistant is an instrumental team member to our Guest Service Department. We are searching for a team player who believes in providing outstanding customer service and ensures that our team delivers a memorable vacation to our guest on each and every stay.

Job Summary:

  • Provides general administrative support to Guest Service department including all forms of correspondence & communication, phone, calendar scheduling, meeting and presentation materials, special projects, etc.
  • Responsible for processing resort payroll on a weekly basis
  • Administer all Time Off requests, calendars and contact lists for Management Department
  • Assist Guest Service Team with schedules and arrangements as needed
  • Complete monthly expense reports and submit to reconciliation reports
  • Responsible for Purchase cards weekly reconciliation and monitoring departmental budget
  • Able to assist in development and calculations for annual budgets
  • Track all guest complaints/response letters from General Manager
  • Order uniforms for all departments
  • Order and stock service recovery items for Guest Services such as wine baskets, spa baskets, chocolates etc. 
  • Order and proof printed materials for Guest Services and other departments as needed
  • Coordinate the transfer of information between departments when necessary (i.e. creating property newsletters or updating company information boards)
  • Identify and interact with internal vendors such as information Technology etc. for system problems or other issues
  • Establish and maintain good working relationships with outside vendors
  • Perform other duties as needed

Qualifications/Job Experience:

  • 2+ years Administrative Assistant experience; hospitality resort services industry experience desirable 
  • Must have Hospitality experience. Preferred Guest Service background in resort operations
  • Must have 1 year budget/financial experience
  • High school diploma or equivalent, Associate degree preferred
  • Basic typing and computer skills: Microsoft Word, Excel, PowerPoint, and Outlook

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-19527

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