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Activities Supervisor-Club Wyndham Cypress Palms Resort

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Activities Supervisor
The Activities Supervisor is responsible for supervising and maintaining all guest activities and related areas including but not limited to: activities center, movie theater, fitness center(s), pools and cabanas, banquet rooms, tanning rooms, and beaches. This position will be required to supervise, guide, and motivate a team during their assigned shift while also working different areas as needed. The Activities Supervisor will work directly with their manager to maximize associate and owner/guest satisfaction scores, increase revenue and enhance resort activities.

Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for overseeing the Activities function of the resort. Lead, guide, develop and motivate staff members. Enforce company policies, rules and regulations. Provide coaching to staff
members when needed. Run Activities’ Department operations and cover areas when needed. ( 50% time)
2. Ensure Compliance. Conduct inspections of all facilities and equipment to ensure proper working conditions. Coordinate all maintenance and repairs as needed. Prepare and maintain department paperwork and documentation as required by company standards. Ensure proper compliance with all company policies and procedures as directed by SOP and IA ( 20% time)
3. Assist the Manager with creating, planning and implementing guest activities for the Resort. Create and publish advertising material to support the Resort Activities. Assist in establishing related pricing for activities. Work with department associates and affiliate departments to ensure maximization of Guest Satisfaction Scores and minimum goal achievement. ( 20% time)
4. Attend all resort and company trainings and meetings. Complete required trainings based on company standards. (5%
time)
5. Performs other duties as needed (5% time)

Minimum Requirements and Qualifications
a) Education
• High School Diploma or equivalent
b) Training requirements
• Lifeguard, CPR, First Aid Certification, Alcohol Awareness Card, Food Server Health Card, Valid Driver’s License (Varies by Location).
c) Knowledge and skills
• Excellent communication and leadership skills
• Ability to demonstrate good judgment when dealing with owners/guests and staff members
• Able to organize and facilitate group activities.
• Contribute in development concepts and techniques, and to complete tasks in create and effective ways.
• Create a positive work environment by maintaining the highest level of ethics, integrity and safety consistent with applicable regulatory standards by Wyndham Destinations values.
• Ability to work an
adjusted work schedule, including evenings, weekends and holidays in order to meet resort operating demands.
d) Technical Skills
• Ability to drive large vehicles, shuttles and/or vans.
• Proficiency in Microsoft Word, Excel, Outlook and Micros is required.
• Ability to learn new programs such as company reporting and associate timekeeping
e) Job experience
• 2 years of experience in customer service, recreation and administration/leadership
• 1 year supervisory experience preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-22273

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