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Activations Team Lead

Full Time | Central Location | Orlando | Florida | United States | 32821

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Wyndham Destinations is currently seeking an Activations Team Lead who will perform normal associate expectations in which ever department they are part of. Moreover, they will help support contact center operations leadership by helping, develop, train and motivate contact center both new hire and designated associates for their prospective departments’. They will also serve as an area of bench strength for future supervisor positions. Lastly, this position will model and strengthen Wyndham Destinations Marketing Contact Center engagement culture, with the ultimate goal of decrease turnover, raising efficiencies and gaining greater buy in from all associates.

Essential Job Functions

Responsibilities include, but are not limited to:

  • Maintain and exceed minimum performance standards necessary for this role. Operate in their normal associate band functions for which ever department they are a part of. 
  • Mentor newly hired representatives to ensure a smooth transition from learning environment to daily production environment and participate in providing formal training and take calls as needed 
  • Provides coaching, advice and guidance based on live monitoring findings, and delivers performance feedback to underperforming tenured associates 
  • Back fill floor support when supervisors are absent 
  • Participates in meetings and trainings or other designated special projects as assigned by department management 

Minimum Requirements and Qualifications

 Education

·   High School diploma or equivalent

Training requirements

  • Contact Center experience or Sales/Reservations environment equivalent
  • Leadership knowledge
  • Sales skill
  • All associates are responsible for ensuring that they remain up to date on all required courses
  • Auditing, coaching and mentoring new representatives

 Knowledge and skills

  • Enhanced Sales Performance:  Utilize tools such as one on one coaching and controlling quality in efforts of providing feedback for agent development
  • Reporting:  Provide and review concise reporting to monitor agent and business unit development
  • Training Programs:  Communicate instructions and expectations of job duties.  Provide follow-up training and group huddles for present and future business needs.
  • Understand and drive the production environment:  Can positively manage the challenge of production day in and day out.
  • Willing to work a flexible schedule to suit the needs of the business
  • Must possess strong customer service skills
  • Proven sales and/or closing ability

 Technical Skills

  • MS Outlook, MS Word, MS Excel
  • Noble Telemarketing System
  • CRS Data Management System

 Job experience

  • Minimum of 1 year call center, telemarketing, customer service experience in a contact center, (preferably within Wyndham Contact Center)

The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

Job Requisition: R-2405

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