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Housekeeping Supervisor, Worldmark Galena Resort

  • 5129 West Longhollow Road, Galena, Illinois, United States, 61036
  • Tiempo completo

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Housekeeping Supervisor (Video)
Direct and inspect work of Housekeepers and Houseman, ensuring that quality and cleanliness standards are being met per WVO DOPs. Promoting the highest level of Guest and Owner satisfaction through housekeeping excellence, special projects and duties assigned.

Essential Job Functions
Responsibilities include, but are not limited to:
1. Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time)
2. Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll
costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time)
3. Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time)
4. Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)
5. Reporting Problems: Identifies and reports maintenance related problems. (10% time)
6. Performs other duties as needed (5% time)

Minimum Requirements and Qualifications
a) Education
- High School diploma or equivalent training/experience required
b) Training requirements
- Valid driver’s license preferred
- CPR certification preferred
c) Knowledge and skills
- Excellent eye for detail / cleanliness
- Demonstrated
ability to work under pressure
- Ability to accurately follow and provide instructions, both verbally and written
- Ability to direct work of others
d) Technical Skills
- Working knowledge of various computer software programs preferred
e) Job experience
- 1 year related housekeeping experience required.
- Supervisory experience preferred
- One to three years hospitality customer service experience preferred in discipline.

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-22785

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