Go Put the World on Vacation

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

The primary purpose of this position is to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation. This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc.

Essential Job Function And Responsibilities:

• Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service.
• Maintain a professional appearance of the lobby.
• Process profile sheet, provide instruction and assistance with menu selection.
• Assist in the disposition of tours through CRS, prepare documentation,
• Disperse tours in a timely fashion to sales representatives
• Be knowledgeable on all aspects of the city, events, the presentation, the product and our properties
• Be able to answer questions, provide direction, communicate inter-departmentally to ensure each guest is properly taken care of and their needs are met.
• Willingness to go the extra mile to exceed expectations of our guests to show them the “Count on Me” motto in everything we do
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary
• Answer phones and guest questions in a professional manner.
• Distribute premiums to guests upon closure of presentation
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations
• Systems/ Epiphany system and running of reports
• File and secure all documents per procedures
• Maintain property owner information per PII and PCI standards
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents
• Cash handling/ credits and debits
• Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to sales representative.
• Complete daily gift, tour and contract reconciliation in all systems.

​Qualifications/Requirements:

• 2 or more years Customer Service Experience
• Professional appearance
• Excellent communication skills
• Interpersonal skills
• Computer experience including MS Office (Outlook, Word & Excel).
• Ability to work in a fast-paced environment
• Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
• Possesses productive, energetic, and self-motivated attributes.
• Possesses organizational skills
• Ability to speak effectively before groups of guests and/or employees
• Timeshare, Escrow or Mortgage Loan Processing experience preferred
• Must be able to lift up to 25 pounds

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.