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Business Applications Analyst

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Tiempo completo

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

What you'll do:

The Business Applications Analyst is responsible for developing and recommending call strategies, develop reporting that provides analytical insight into collections dialer performance, and managing the daily functions for the Wyndham Consumer Finance predictive, preview and unmanned dialer operations.   Key areas include the creation of campaigns for all portfolios, including but not limited to WVR, WbW, WAAM, and Shell products.  The Business Applications Analyst is also responsible for driving continuous improvement through proactive recommendations on daily strategies and results, and works in close partnership with the Operations Contact Center team.
 

Responsibilities

  • Develop and administer effective communication strategies to include outbound dialer campaigns, text messaging, email, letter and live chat
  • Proactively and effectively communicate with contact center leadership on all communication strategies.
  • Develop effective reporting and analytics to drive performance, improve compliance and efficiencies.  Analyze large sets of data, makes recommendations based on data and business needs.
  • Work on cross functional teams to deliver process improvement initiatives.
  • Ad-hoc assignments or projects as outline by manager.

What we are looking for:

Education

  • Bachelor’s Degree or Masters degree in Business, MIS, Computer Programming, or other related field preferred. Work experience may be substituted for this requirement.

Job experience

  • Three years contact center experience preferred
  • Three years of experience with SQL required
  • Experience analyzing large data sets and presenting recommendations to executive level leadership required
  • One year predictive dialer administration (or similar) preferred
  • One year consumer collection experience preferred
  • Experience developing and troubleshooting databases
  • Experience in process improvement
  • Development of dashboard reporting

Technical Skills

  • Advanced MS Office skills (Word, Excel, Access, Powerpoint and Outlook) required 
  • SQL required
  • Relational database experience required
  • Autodialer and telephony technologies preferred
  • VBA Coding required
  • BI reporting experience preferred
  • Oracle experience a plus
  • MS Project a plus

Training requirements

  • Dialer training preferred (CISCO, Avaya, Noble, etc)
  • Six Sigma and/or Lean certification preferred

Knowledge and skills

  • Good communication and interpersonal skills, both verbal and written, that promote open and trustworthy working relationships
  • Ability to efficiently multi-task
  • Demonstrated quantitative skills; detail oriented
  • Effectively manage time and resources to ensure that work is completed efficiently
  • Must be customer-focused, service-oriented, and highly collaborative
  • Collections industry knowledge
  • Knowledge of regulatory environment, including but not limited to FDCPA, TCPA, CCPA, Gramm-Leach Bliley Act, CFPB
  • Advanced analytical skills required
  • Strong leadership skills; Ability to lead a team of analysts and manage competing priorities

What we offer:

  • Competitve annual salary
  • Comprehensive medical, dental, and vision benefits, effective within 30 days
  • Accrue up to 12 paid vacation days, 10 paid holidays, and 6 paid sick days per year (based on a full calendar year)
  • Travel discounts for Wyndham hotels and resorts
  • An Employee Stock Purchase Program
  • 401k with a 6% match after your first year of employment
  • Advancement opportunities within a variety of career paths
  • Up to $6,000 a year in tuition reimbursement
  • A fun, friendly work environment

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-11595

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