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06.02.20 - Vacation Consultant

Tiempo completo | 223 Mountbatten Rd, #03-11 | Geylang | Singapore | Central Singapore | 398008

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

MAIN RESPONSIBILITIES

Serve as the first point of contact for Clubs / RCI members. Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit space bank deposits, subscriptions and renewals, meeting service expectations.

Sell / promote Clubs / RCI and additional travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.

To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.

Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.

Educate members on the value of their membership and the most effective use of the exchange process.

Conduct Welcome / save Calls to Clubs / RCI members and any other call activities to support the efficient and effective growth of Clubs / RCI member base

Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution. Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.

To ensure that all SLA and KPIs are met and delivered in a timely manner

To assist in conducting User Acceptance Test for all systems whenever required.

To assist in translation of documents/materials whenever required

To provide and tabulate calls stats and sales reports whenever necessary.

Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.

Any other duties as required and/or directed.

SKILLS REQUIREMENTS

Ability to speak and write fluent foreign language (dependent on team requirements)

Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.

Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.

Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture

QUALIFICATIONS & WORKING EXPERIENCE

Tertiary qualifications.

At least 1 years of sales / service experience preferably from the travel-related industry or a Contact Centre environment

This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The incumbent acknowledges receipt of a copy of this Position Description.

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-2457

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