NORTH AMERICA

Welcome to Connections for North America. Click on your location below
to view resources available in your country of residence.

Questions?

United States

Canada

United States

Quick Reference

Job Resources

Throughout North America, there are many short-term employers looking for your spirit of Hospitality with Heart in this interim period.

Website

Destinations Benefits

For U.S. based associates, benefits partners are available to provide support. Please review the information and benefits offered.

Website

CareerOneStop

Review U.S. reference materials including state-by-state resources for job support, training, and information.

Website

Free Legal Resources

Register before June 30, to receive a free 60-day membership to ARAG Cares DIY Docs. Create a variety of legally valid documents, including wills, powers of attorney, and more.

Website

Omada® Digital Health Program

To help you develop long-term healthy habits, furloughed associates enrolled in Cigna have access to this program. Take Omada’s 1-minute health screener to see if you’re eligible.

Website

Livongo (Diabetes Management)

Livongo, offered to eligible Cigna members and their families, makes living with diabetes easier by providing you with a connected meter, unlimited strips, and program coaching.

Website

Changes to HSA Administrator

WageWorks, our current administrator for the Health Savings Account (HSA), was recently acquired by HealthEquity.

Learn More

Coronavirus Resource Center

Access Cigna's new Coronavirus Resource Center to find testing centers, Frequently Asked Questions, and more.

Website

Perks at Work: Free Courses

Access virtual full days of learning & development and health & wellness courses for both kids and adults each Thursday.

Website

Financial Resources from Merrill

Find information about the CARES Act, market volatility, and more through Merrill's new resource center.

Link

United States

State Resources

California

San Francisco Public Health Emergency Leave

Florida

B Tourism Resources

United States

Frequently Asked Questions

When I am on furlough/unpaid leave, will I still be considered part of Wyndham Destinations?

Yes. During this time, you will remain an associate and your employment status will be documented as “furloughed/unpaid leave”. You will continue to have access to the Associate Service Center (ASC) at 877-266-0708 for questions or support services.

What does it mean to be on furlough/unpaid leave?

Being on furlough/unpaid leave means that you will not be working as of the date specified in your letter. Accordingly, you will not be paid salary or hourly wages during your absence, nor will you accrue paid time off (PTO) or sick time while on furlough/unpaid leave. Access to company technology, software, email, and network web resources will be suspended for the duration of your furlough/unpaid leave. If you hold a company-issued cell phone, your telephone and text service will continue.

I have additional questions about my furlough/unpaid leave. Who should I contact?

For any additional questions you may have, please contact your HR partner first. If you are unable to make contact, please email the Associate Service Center at ASC@wyn.com. U.S.-based associates may also call the Associate Service Center (ASC) at 877-266-0708.

How are my benefits impacted while on furlough/unpaid leave?

While on furlough/unpaid leave, you will continue to receive all elected health and welfare benefits. Benefit premiums (both employer and associate portions) will be paid by the company to ensure continuity of coverage, including medical, dental, vision, and other voluntary benefits elected.

May I request to use accrued but unused paid vacation and sick time?

Yes. You may request payment for accrued unused paid time off (PTO) or sick time by sending an email request to ASC@wyn.com (you may also verify your PTO and sick time balance through the ASC while on furlough/unpaid leave).

Can I report a life event to update my benefits during this time?

Yes. You may report any life event such as a birth, marriage, divorce, etc. to update your benefits during this time. You have 30 days from the date of the event to report the change. Your change in employment status to an unpaid, furloughed associate is also considered a life event. You may login to www.mywyndhambenefits.com and request a life event change — you should designate the reason as furlough or reduced pay. For any questions about how to request this change, you may contact the ASC.

Am I eligible for unemployment benefits? (U.S./Puerto Rico)

Yes. You may apply for unemployment benefits while on furlough (in the U.S., eligibility for unemployment benefits is determined at the individual state level). Wyndham Destinations wants you to receive any assistance available and will not contest your claim for unemployment.

Is help or counseling available if I want to talk to someone about the changes taking place?

Absolutely. We recognize that times of change can be very stressful. U.S.-based associates have access to free, confidential resources through the Employee Assistance Program (EAP), managed by Cigna Behavioral Health. Among the many benefits available through this program, experienced counselors can provide you with 1-on-1 counseling on navigating changing circumstances. EAP counselors are available 24/7 and may be reached by phone at 800-881-9524 or online. Please don’t hesitate to reach out for assistance any time.

What happens to my 401k loan during my furlough/unpaid leave?

401k loan repayments will be suspended for the duration of your unpaid furlough/unpaid leave. At the conclusion of your furlough/unpaid leave, the remaining balance of the 401k loan will be reamortized and the new loan deduction will be withheld from future paychecks until the loan is paid off.

Can I apply for a new 401k loan while I’m on furlough/unpaid leave?

Yes. To apply for a loan, you can either log into your account at www.benefits.ml.com or contact Merrill Lynch at 866-231-4015. 401k loan repayments will be suspended for the duration of your furlough/unpaid leave. At the conclusion of your furlough, the loan will be reamortized and the new loan deduction will be withheld from future paychecks until the loan is paid off. The 401k plan still only allows for one 401k loan at a time.

Does the Wyndham Destinations 401k plan allow hardship withdrawals?

Yes, if you meet eligibility requirements. To apply for a hardship withdrawal, please contact Merrill Lynch at 866-231-4015. Merrill Lynch will provide the appropriate application forms and consideration requirements to determine your eligibility.

Canada

Quick Reference

Job Resources

Throughout North America, there are many short-term employers looking for your spirit of Hospitality with Heart in this interim period.

Website

Emergency Response Benefit

For information related to the Canada Emergency Response Benefit, please visit this site for up to-date information.

Website

Stronger Minds by BEACON

This free, digital program provides access to content from mental health experts, activities to help you gain resilience, and more.

Website

Canada

Frequently Asked Questions

When I am on furlough/unpaid leave, will I still be considered part of Wyndham Destinations?

Yes. During this time, you will remain an associate and your employment status will be documented as “furloughed/unpaid leave”.

What does it mean to be on furlough/unpaid leave?

I have additional questions about my furlough/unpaid leave. Who should I contact?

For any additional questions you may have, please contact your HR partner first.

How do I apply for Employment Insurance benefits? (Canada)

Visit this Service Canada website: canada.ca/en/services/benefits/ei/ei-regular-benefit/apply

Is help or counseling available if I want to talk to someone about the changes taking place?

Absolutely. We recognize that times of change can be very stressful. Canada-based associates have access to free, confidential resources through the Employee Assistance Program (EAP), managed by Cigna Behavioral Health. Among the many benefits available through this program, experienced counselors can provide you with 1-on-1 counseling on navigating changing circumstances. EAP counselors are available 24/7 and may be reached by phone at 855-371-5515. Please don’t hesitate to reach out for assistance any time.

What happens to my Registered Retirement Savings Plan/Deferred Profit Savings Plan (RRSP/DPSP)
during my furlough?

RRSP deductions will continue to be withheld from any wages paid while on furlough/unpaid leave. The corresponding DPSP match will also be credited to your account.

Can I take a Registered Retirement Savings Plan (RRSP) withdrawal while I’m furloughed?

Yes. RRSP withdrawals are permitted while on furlough. We will be waiving Deferred Profit Savings Plan (DPSP) suspensions relating to any RRSP withdrawals taken from April 1st, 2020 – December 31st, 2020.