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EUROPE, MIDDLE EAST & AFRICA

Welcome to Connections for Europe, Middle East, and Africa. Click on your location below
to view resources available for your country and throughout EMEA.

United Kingdom

Quick Reference

 

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Orbit Benefits

Access the Orbit Benefits Portal to browse your contractual benefits and update your pension contributions and healthcare information.

Website

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Employee Assistance Programme

Call 0800 389 0285 or visit the EAP website for information around mental health, financial well-being, and relationships.
Username: Wellbeing; Password: Hub

Website

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Government Advice

The UK government provides regular updates on the current COVID-19 situation as well as advice and information for Furloughed associates.

Website

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Payroll Queries

For information and queries related to your recent payslip please email UK Payroll.

Email

United Kingdom

Frequently Asked Questions


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Being “Furloughed” means that, with your agreement, you are being laid off for this period of time and until further notice (“Furlough Period”). We are unable to put a finite date on this period, however we expect it to be until the Government lifts its current restrictions, restrictions on travel are lifted between countries, or until we undertake a review of trading within this situation. This means, if you agree, that you will not have to undertake any work during this period as it has been determined that there is no work for you during the Furlough Period.
As per the Government announcement on Friday 20 March 2020, and subject to the rules of the Scheme once published, we envisage that you will be paid up to 80% of your basic salary to a maximum of £2,500 per month for being at home during the Furlough Period, less the normal deductions for tax and national insurance (“Furlough Pay”). If you are currently in receipt of a role based allowance such as a Car Allowance, Responsibility Allowance, or commission payments, these payments will cease for the duration of the Furlough Period.

Please be aware that there may be a delay in paying you your Furlough Pay depending upon when the Government provides the necessary support. However we currently anticipate that there will be no disruption to you receiving your pay on the 25th of the month, or the Friday prior whereby the 25th falls at the weekend. We will keep you regularly updated and advise any changes to payroll dates in a timely manner. As you have provided your personal email address, your monthly payslips will be sent to that email address you provided.
As previously mentioned we are unable to place a finite timescale on this as it is subject to Government guidelines and the removal on the restrictions on travel to enable our business to become fully operational. RCI Europe may terminate the Furlough Period at any time and require you to return to work. As we are not expecting you to check your work emails during this period of time, it is important that you furnish us with your most up to date phone number or personal email address to enable us to contact you.
No, with your agreement to become a Furloughed Worker your employment status remains the same as it was before, and you remain an employee of RCI. You will continue to accrue holidays, all current terms and conditions will remain the same, and there will be no break in service. As is the case now, you will not be able to undertake paid employment with another employer without prior permission, and this will be subject to the rules of the Scheme. However as you will be considered a Furloughed Worker you will not be required to undertake any work for RCI during this period of time.
If you are a member of the Pension Scheme, you will continue to pay the same percentage contribution to your pension plan. Please be aware that as your earnings will be lower the monetary value of the pension contribution will be reduced.

If you log into Orbit and change your pension contributions, please ensure that you let UK Payroll know so that they can ensure your pension is calculated correctly each month. Please note that any changes to pension contributions via the Orbit website, after the 6th of each month, cannot be processed until the following month.
With the COVID-19 situation, many nurseries and childcare providers are closing or have closed during this period. If you currently pay into the childcare voucher scheme, we would suggest you take a moment to consider your monthly contributions in these exceptional circumstances and decide whether you need to adjust them for the next few months. You are able to pay a minimum of £1 per month into the scheme and this keeps your account open. Once your childcare situation becomes more stable you can then revert to your original amount or whatever monthly amount you wish to choose.

Edenred have also made the suggestion that you can go onto your own Edenred account and cancel any standing orders to your current childcare provider and just arrange a manual payment. This is only a suggestion and totally up to the individual as to whether you do this. If anyone wishes to alter their May payment (April has already been processed) please advise your local HR team by 1st May.

Please note that the childcare voucher scheme is no longer open to new members, so this guidance only applies to those who are already enrolled into the scheme.
If you do not agree to these changes then we would be in the unfortunate position where we would have to review on a case–by-case basis. RCI Europe hopes that by designating employees to be Furloughed Workers, it will avoid the need to make unpaid lay-offs or redundancies.
Presently, as we are unable to put a finite timescale on this period, we will commit to being in contact with you on a regular basis to keep you updated with any changes to the situation. As we are not expecting you to check your work emails during the period that you are classed as a Furloughed Worker, it is important that you furnish us with your most up to date phone number or personal email address to enable us to contact you.
At this time please be assured that we are taking action in an effort to avoid further impacts on your role, this includes placing a number of Associates as Furloughed Workers. As outlined above, we hope that utilising this option will avoid the need to implement unpaid lay-offs or redundancies.
All functional leaders have been asked to review their functions in respect of the criteria for available work and skills required to undertake this work and conversations will be happening on an individual, confidential basis.

Ireland

Quick Reference

 

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Unemployment Payment

For information related to your unemployment payment or any related queries, please visit this site for up to-date information.

Website

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Employee Assistance Programme

The EAP is a support system available to you and your family members. Call 1800 911 909 or visit the website. Use code LAYAEAP to register.

Website

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Payroll Queries

For information and queries related to your recent payslip please email Ireland Payroll.

Email

Ireland

Frequently Asked Questions


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Being on Lay Off means that you will not be working during the timeframe specified in your letter. Accordingly, you will not be paid salary during this time period. Access to company technology, software, email, and associate web resources will be suspended for the duration of your Lay Off. If you hold a company-issued mobile phone, your telephone and text service will continue.
Yes. During this time, you will remain an associate and your employment status will be documented as “on Lay Off”.
You will be entitled to one week of notice.
During this period, you will continue to receive your LAYA healthcare benefits. Healthcare benefit premiums (both employer and associate portions) will be paid by the company to ensure continuity of your medical coverage. Please note that cover for any dependent members on your plan will also continue. Automatic payroll contributions to your Pension program will be suspended during your period of Lay Off.
Yes. The COVID-19 Pandemic Unemployment Payment is a payment of €350 per week. It is available to employees who have lost their job or have been put on a period of Lay Off on (or after) March 13 due to the COVID-19 (Coronavirus) pandemic. The COVID-19 Pandemic Unemployment Payment will be in place for the duration of the crisis.

Please note that you will need to apply for this payment online on mywelfare.ie as per recent government guidelines. Please note that payment will then be made directly by electronic transfer into your nominated bank account once your application has been processed. (Note only accounts held in Irish Financial Institutions will be accepted)
Yes. You may accept other work opportunities. You may not, however, accept a full-time position with benefits, without first resigning your role with RCI.
No. Employees who are placed on a period of Lay Off may not request redundancy payments.
Yes. You will be expected to return to work unless you choose to submit your voluntary resignation and be terminated from RCI. In most cases, a one-week advance notice will be provided for your return to work, though some roles may require less notice prior to return date.
We are unsure presently how long this temporary lay-off period will last but please rest assured that we are reviewing it on an ongoing basis. We are planning to recall laid-off employees as business needs require it.
Yes, during the period of Lay Off you will still have access to RCI’s EAP Programme on 1 800 911 909 the service is free of charge and available 24 hours/day, 365 days/year.
You are entitled to take any annual leave that you have accrued up to the commencement of your Lay Off period but this needs to be taken at the beginning of the lay-off period. Please contact the HR Department on HRHelpdesk@rci.com if you would like to avail of this option.
You have the option to move the holiday days to the beginning of your Lay Off period or postpone until your return from Lay Off.
For any additional questions you may have, please email your HR Department on HRHelpdesk@rci.com

Greece

Quick Reference


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Unemployment Payment

For information related to your unemployment payment or any other queries, please visit this site for up to-date information.

Website

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Employee Assistance Programme

The EAP is a support system available to you and your family members. Call 1800 911 909 or visit the website. Use code LAYAEAP to register.

Website

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Payroll Queries

For information and queries related to your recent payslip please email Aikaterini Flouda.

Email

Finland

Quick Reference


Ask a Question

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Unemployment Payment

For information related to your unemployment payment or any other queries, please visit this site for up to-date information.

Website

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Employee Assistance Programme

The EAP is a support system available to you and your family members. Call 1800 911 909 or visit the website. Use code LAYAEAP to register.

Website

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Payroll Queries

For information and queries in related to your recent payslip please email Aila Gronroos.

Email

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