Gray

ASIA PACIFIC

Welcome to Connections for Asia Pacific. Click on your location below to view resources
available for your country and throughout Asia Pacific.

Click here for a letter from Barry Robinson, President and Managing Director, International Operations - Wyndham Vacation Clubs.
Updated May 31, 2020

Please view the May 29 video message below from Barry Robinson and his Senior Leadership Team. 

Please view the video messages below from Barry Robinson and Bruce Harkness.

Updated May 21, 2020

   

Australia

Quick Reference

 

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Services Australia

For up-to-date information on Australia's Economic Response to COVID-19 and to see if you are eligible for government assistance programs.

Website

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Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

Australia

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.

In a Time of Uncertainty It Helps to Talk!
The Company is doing all it can to investigate our eligibility for government subsidies across all jurisdictions where we have staff. These subsidies can be complex to apply for and the approval process can take time, so we will keep you appraised in due course.
Employees who have agreed to go on extended leave (either paid or unpaid) will still have their current Bupa allowance processed each pay period. This will continue through to the end of May 2020. However if your current allowance does not cover the payroll deduction you have set up for the level of cover you have chosen, you may need to make additional payments direct to Bupa to cover any membership arrears. To action any additional membership payments required, you can call the Customer Service team at Bupa who will assist you.

If you do not wish to continue with your Bupa membership and would like to suspend your cover, Bupa may allow this if you meet certain criteria. This falls under Bupa’s Financial Hardship Suspension Policy and to find out more details and if you are eligible to suspend your cover up to 12 months, please phone 134 135 and Bupa will assist you. If you choose to cancel or suspend your cover, your Bupa allowance will also cease.

Please keep in mind that when speaking with Bupa on whether your cover is financially up to date, all deductions processed through your payroll during the calendar month are sent to Bupa in the first week of the following month (i.e. deductions from wages during April will be sent to Bupa in the first week of May).
The Australian Government has put in place a series of measures that may be accessible to you as a result of the economic impacts associated with COVID-19, though these are subject to eligibility criteria.

In Australia, some of these key measures include:

  • JobKeeper allowance – we are continuing to research our eligibility for the recently announced JobKeeper wage subsidy scheme that has now passed Federal Parliament.
  • JobSeeker/Youth Allowance – the Federal Government has temporarily expanded eligibility for JobSeeker and Youth Allowance payments, meaning that it is possible that you may be eligible if:
    • You are a permanent full-time or part-time employee who has been instructed to take leave (effectively being stood down); or
    • You are a casual worker whose income has been reduced.
  • The Coronavirus Supplement – Casual workers who are not being rostered to work due to operational requirements may be eligible to receive the Coronavirus Supplement ($550 a fortnight), to supplement loss of income. Payments will begin on April 27 for eligible participants.
To keep up to date with the Australian Government’s Economic Response to COVID-19 and to see if you are eligible for any subsidies, please visit www.servicesaustralia.gov.au for further in-depth information and how to apply.
Yes, Wyndham will be able to support you with documentation in support of any requests you may make for government support, by providing written confirmation of your work circumstances. Please reach out to your HR Representative with the details of what you require.
The Australian government will allow individuals ‘in financial stress’ as a result of the coronavirus downturn to have limited access to their superannuation savings. The amount you can access will be capped at up to $10,000 of your superannuation in 2019-20 and a further $10,000 in 2020-21. Eligible individuals will be able to apply online through MyGov before 1 July 2020.
The superannuation you will receive will correspond with your weekly income. You will continue to receive superannuation while on paid holiday or sick leave, but not if you are on unpaid leave.
Our hotels and resorts have closed because of the latest health and travel restrictions in the region. Most countries have strict restrictions on international travelers and all Australian states have locked down their borders. Governments are discouraging non-essential travel and asking people to move as little as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees.
All our club properties over the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with many staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some regions and jurisdictions will most likely lift their travel restrictions sooner than others.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.
For Australian based employees the ATO has recently issued updated guidance. We recommend Australian employees review the ATO updates and discuss with their tax advisor as necessary. For the ATO’s updated guidance please refer: https://www.ato.gov.au/General/COVID-19/Support-for-individuals-and-employees/Employees-working-from-home/

Philippines

Quick Reference

 

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Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

Philippines

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.

Clark Contacts
The Company is doing all it can to investigate our eligibility for government subsidies across all jurisdictions where we have staff. These subsidies can be complex to apply for and the approval process can take time, so we will keep you appraised in due course.
Our medical insurance covering regular employees is Maxicare. Maxicare covers PUI PUM and positive cases of COVID-19 up to the remaining Maximum Benefit Limit (MBL). However, employees need to ensure that any hospitals and physicians they use are accredited by Maxicare.
Wyndham is providing 25 percent of their salary in financial assistance for those employees who have exhausted all their annual leave and are still not working until the end of April.

Employees who still had leave credits in the first and second week of April are included on a pro-rata basis. Employees who work in the first week of April and then do not work from the second week until the end of the month are also included on a pro-rate basis. Employees who have been asked to work on an alternating basis are included on a pro-rate basis.

This financial assistance will be credited on April 23, 2020.
Employees who have exhausted their paid leave and are no longer working are eligible for DOLE 5k financial assistance, subject to government approval. HR has already applied for this and is waiting for final approval. We do expect a delay in giving this assistance, as the government has indicated they will prioritise small and medium enterprises (SMEs).
Follow the process below:

  1. Fill out the editable loan form available at the Pag-IBIG website. No need to sign the form.
  2. Save the completed form as PDF file.
  3. Send the following via email to HR.Clark@wyn.com
    • PDF file of the completed form
    • Clear scanned copy of one (1) valid ID
    • Clear scanned copy of front and back images of your Loyalty Card Plus, or Landbank/UCPB/DBP cash card
  4. HR/Fund Coordinator will complete the Employer Confirmation of STL Application and email your application to Pag-IBIG office.
Note: incomplete requirements will not be processed.
Our hotels and resorts have closed because of the latest health and travel restrictions in the region. Most countries have strict restrictions on international travelers and all Australian states have locked down their borders. Governments are discouraging non-essential travel and asking people to move as little as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees.
All our club properties over the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with many staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some regions and jurisdictions will most likely lift their travel restrictions sooner than others.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.

Singapore

Quick Reference

 

wynd-furlough-resource-landing-page-08-432x180.jpg

Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

Singapore

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.

Singapore Contacts
Your AXA Medical Coverage policy number is Y0000268. You are able to access Health Portal services via https://www.myaxahealth.com/ and that will give you quick access to the direct-billing network, e-Medical card and access to the health claims portal where you can submit and track your claims and view claims history.

For emergency hospital admission(s), you need to contact AXA Health Service Team as soon as possible on 1800-880-4888 or 6322 2566 (after office hours) and state your policy number. For immediate emergency in-patient treatment assistance while overseas, please reach them at (65) 6880 4888.
The Singapore Government has announced a series of measures that may be accessible to you as a result of the economic impacts associated with COVID-19, though these are subject to eligibility criteria. For further information, please refer to Annex 1 – SG Subsidy for Local Employees. You may also reach out to your local HR representative to find out more. Alternatively, you can also view the Singapore Budget Booklet online for more details.
Your HR team is doing all it can to investigate our eligibility for government subsidies across all jurisdictions where we have staff. Some subsidies can be complex to apply for and the approval process can take time, so we will keep you appraised in due course.
Our hotels and resorts have closed because of the latest health and travel restrictions in the region. Most countries have strict restrictions on international travelers and all Australian states have locked down their borders. Governments are discouraging non-essential travel and asking people to move as little as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees.
All our club properties over the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with many staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some regions and jurisdictions will most likely lift their travel restrictions sooner than others.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.

Thailand

Quick Reference

 

wynd-furlough-resource-landing-page-02-432x180.jpg

Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

Thailand

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.

Thailand Contacts
All Thailand employees are registered for local Social Security. Besides this, employees are also entitled to additional medical insurance provided by Wyndham, which covers any medical treatment cost according to your policy (including COVID-19). If you need further clarification on your specific medical plan, please call the insurer’s customer service team or your local HR representative.
The Thai Government has announced a series of measures that may be accessible to you as a result of the economic impacts associated with COVID-19, though these are subject to eligibility criteria. From a Social Security perspective, the monthly statutory contribution rate for employees has reduced to one per cent of your base salary. You do have to do anything to claim this, as the payroll team has been informed and they have begun acting on your behalf from March 2020.

For employees who have exhausted their annual leave or any other paid leave and are now on leave without pay, you can visit the Social Security website to apply for a subsidy from Social Security. These are the details:

For foreign employees, your local HR representative will assist you to complete the application, as the site is only available in local Thai language.

For your information, your HR team is also working closely with the legal team to ensure we receive the latest information on any additional government subsidies which might apply to you. When we have more details on government subsidies and eligibility, we will ensure we inform you accordingly and assist you whenever we can to support you filing a claim. Please reach out to your HR Representative with the details of what you require.

Thailand Government Subsidy
Your HR team is doing all it can to investigate our eligibility for government subsidies across all jurisdictions where we have staff. These subsidies can be complex to apply for and the approval process can take time, so we will keep you apprised in due course.
Some of our hotels and resorts have closed because of the latest health and travel restrictions in the region. While most countries have strict restrictions on international travellers, Phuket have locked down their borders and Thailand in general has strict travel restrictions and movement control within the country. Governments are discouraging non-essential travel and asking people to stay home as much as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees.
All our club properties over the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with many staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some regions and jurisdictions will most likely lift their travel restrictions sooner than others.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.

Indonesia

Quick Reference

 

wynd-furlough-resource-landing-page-01-432x180.jpg

Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

Indonesia

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.

Indonesia Contacts
All Indonesia employees are registered under National Social Insurance (BPJS Kesehatan). You are to follow the regulations as per the guidelines. Please reach out to local HR if you are not familiar with your coverage. Alternatively, you can also visit https://bpjs-kesehatan.go.id for further information.
The Indonesian Government has announced a series of measures that may be accessible to you as a result of the economic impacts associated with COVID-19, though these are subject to eligibility criteria. Further plans and guidelines are pending from Indonesia’s Ministry of Finance and Manpower, and the HR and Legal teams are working closely to ensure we receive the latest information about these for you.

When we have more details on government subsidies and eligibility, we will ensure we inform you accordingly and assist you whenever we can to support you to file a claim. Please reach out to your HR Representative with the details of what you require.
Your HR team is doing all it can to investigate our eligibility for government subsidies across all jurisdictions where we have staff. These subsidies can be complex to apply for and the approval process can take time, so we will keep you apprised in due course.
Some of our hotels and resorts have closed because of the latest health and travel restrictions in the region. Most countries have strict restrictions on international travellers and Indonesia has locked down its borders. Governments are discouraging non-essential travel and asking people to stay home as much as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees.
All our club properties over the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with many staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some regions and jurisdictions will most likely lift their travel restrictions sooner than others.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.

China

Quick Reference

 

wynd-furlough-resource-landing-page-11-432x180.jpg

Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

China

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.

China Contacts
We do not suggest you travel at the moment, due to the ongoing uncertainty around the coronavirus/COVID-19. Instead please follow the instructions from the government and your local health center, protect yourself and your family – and make sure you share necessary information as the government and health centre request.
Some of our hotels and resorts have closed because of the latest health and travel restrictions in the region. Most countries have strict restrictions on international travellers and many have locked down their borders. Governments are discouraging non-essential travel and asking people to stay home as much as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees. However, there are still some Club Wyndham Asia Associate resorts open.
All our club properties (both clubs) in the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with most staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some countries will most likely lift their travel restrictions sooner than others.
There has been a downturn in travel across the region, however, we are expecting our Club Wyndham Asia inventory to quickly recover. We are expecting occupancy to be boosted by members wanting to use the points they have not been able to use in recent months. Member Services is also pro-actively contacting Members during this time to boost engagement and encourage future reservations.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.

Fiji

Quick Reference

 

wynd-furlough-resource-landing-page-10-432x180.jpg

Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

Fiji

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.

Singapore Contacts
Employees who are on reduced hours or leave without pay will still have their current Fiji Care cover however those who have personal contributions towards their family cover will need to notify AON. They need to discuss this with the insurer (AON) to pay direct or pause their own personal additional contributions.
Fijian workers in the hospitality sector who have lost their jobs or have had theirs hours reduced since 1 February 2020 are able to access $1000.00 from their FNPF accounts.

To support all employers in Fiji, the statutory FNPF employer contribution is halved from 10% to 5% effective from 1 April 2020 to 31 December 2020. Employee Contribution is reduced from 8% to 5% effective from 1 April 2020 to 31 December 2020
Our hotels and resorts have closed because of the latest health and travel restrictions in the region. Most countries have strict restrictions on international travelers and all Australian states have locked down their borders. Governments are discouraging non-essential travel and asking people to move as little as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees.
All our club properties over the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with many staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some regions and jurisdictions will most likely lift their travel restrictions sooner than others.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.

New Zealand

Quick Reference

 

wynd-furlough-resource-landing-page-14-432x180.jpg

Employee Assistance Program

For more information about what Assure, our EAP support service, can assist with and how to connect with your local program.

EAP Brochure

New Zealand

Frequently Asked Questions

At Wyndham, we appreciate that these unprecedented times will have an impact on our people. We want you to know that we are here for you, and have support mechanisms available to assist with your wellbeing.

Firstly, your Manager and our HR team are available at any time to speak with you about anything you might find challenging. Also, we want to remind you that the company has an Employee Assistance Program (EAP), which has an array of guidance and touchpoints for all of our staff, and immediate family.

Our EAP support service is provided by an external partner called Assure, and is completely complimentary and confidential.

Further information about what Assure can assist with, and how to connect with our EAP can be accessed here.
The Company’s application for the New Zealand COVID-19 Wage Subsidy (‘Wage Subsidy’) has been approved. For eligible employees, the Wage Subsidy payment will be effect from the week ending 26th of April 2020 pay period and will run for a period of 12 weeks.
Employees who have agreed to go on extended leave (either paid or unpaid) will still have their current Southern Cross medical premium paid for them as per normal (if they have previously signed up and chosen to participate in this benefit), through to the end of May 2020.

If you do not wish to continue with any additional insurance cover for family members if you have selected this previously as part of your Southern Cross membership and would like to suspend this cover, Southern Cross may allow this if you meet certain criteria. Southern Cross have various financial hardship options that may be suitable, to enquire about these options please contact Southern Cross on 0800 800 181 or visit their website https://www.southerncross.co.nz/society. If you choose to cancel or suspend your personal cover, your Southern Cross allowance will also cease.

Please keep in mind that when speaking with Southern Cross on whether your cover is financially up to date, all invoices paid from our finance team are paid monthly in arrears and therefore this may sometimes result in showing your membership is in arrears until the next invoice payment is received by Southern Cross.
Yes, Wyndham will be able to support you with documentation in support of any requests you may make for government support, by providing written confirmation of your work circumstances. Please reach out to your HR Representative with the details of what you require.
Yes, Wyndham will pay the Kiwi Saver contribution, if you have previously enrolled in the Kiwi Saver scheme.
You may be eligible to withdraw KiwiSaver funds early if you are experiencing financial hardship. If you want to withdraw some of your KiwiSaver funds, you
Our hotels and resorts have closed because of the latest health and travel restrictions in the region. Most countries have strict restrictions on international travelers and all Australian states have locked down their borders. Governments are discouraging non-essential travel and asking people to move as little as possible in order to halt the spread of the virus.

We have actively discouraged non-essential travel in recent weeks in line with advice from regional governments and we made the difficult decision to close all Club resorts to do our part and protect our guests and employees.
All our club properties over the Asia Pacific region are temporarily closed until at least May 31, and this date may be revised and extended. Our corporate offices in Australia, Singapore and the Philippines are also closed, with many staff working from home. This is still an evolving situation and we cannot say with complete certainty when we will be able to reopen our resorts or preview centres. Re-openings could occur in a rolling restart as some regions and jurisdictions will most likely lift their travel restrictions sooner than others.
This is a difficult period and some people have been displaced from their jobs, particularly at hotel and resort level, while our properties are closed. While we hope to bring back as many of our employees as we can in the near future, it is an uncertain time and we do not know what the future holds. We have had to make some difficult decisions and may have to make more – however, when making these, we seek to be as compassionate and caring as possible.
We are expecting our resorts to be busy after restrictions to control the coronavirus/COVID-19 situation are lifted. There are already a healthy number of owner bookings in the second half of the year and we are expecting occupancy to be boosted by the owners whose April and May bookings were cancelled and still have those credits to utilise.
It is not a policy we have implemented in the Asia Pacific region and, while we can understand the idea, allowing people to stay who might have the coronavirus or have come into contact with people who have it is putting staff at risk. Our team would have to serve people staying in isolation at the property and that is a risk for them.

Where possible, we have endeavoured to ensure that guests are not staying at our properties if they require self-isolation. The best place for people to self-isolate is at home, where everything is easily accessible, where they can go outside and where they have their loved ones nearby.

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