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Start Your Hospitality Career with Wyndham Destinations

Job ID: 
Job Function: 
Hotel/Resort Operations
Guest Services
Clearwater, Florida United States
Brand / Resort: 
Wyndham Destinations

Universal Agent - Clearwater Beach Resort

11 Oct 2018
Universal Agent
The Universal Agent is responsible for greeting and registering guest in and out of the resort; offering general concierge services for guests; providing qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service. 
Position Description:  
  • Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures. 
  • Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay. 
  • Displaying a high level of customer service and professionalism when interacting with all guests.
  • Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner.
  • Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer.
  • Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in. 
  • Answer telephones/PBX and direct calls utilizing proper etiquette. 
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.   
  • Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints. 
  • Completing checklist functions including bucket check, cash report, completing cash bank procedures including cash out procedures and petty cash procedures. 


Wyndham Destinations believes in putting the world on vacation.  Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business.  Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career.  Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.  Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com.  Our world is your destination.
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
Minimum Requirements and Qualifications:
  • High School diploma or equivalent
  • Reservation software training 
  • Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
  • Minimum of one year of successful customer service experience in a hospitality/hotel environment. 
  • Vacation ownership experience preferred. 


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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