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Start Your Hospitality Career with Wyndham Destinations

Job ID: 
Job Function: 
Call Center & Customer Service
Las Vegas, Nevada United States
Brand / Resort: 
Wyndham Vacation Clubs

Supervisor, Sales and Marketing Contact Center

08 Jan 2019

Position Summary:


The Contact Center Supervisor will be responsible for strengthening our corporate culture while ensuring sales and site performance objectives are maximized.  This position will supervise, train, coach and motivate all vacation sales advisors that are responsible for contacting, qualifying and selling packages to referrals and owners over the phone.


Job Responsibilities:

  •  Meet and exceed production metrics on a daily basis (package sales, tour achievement, cancelation percentage)
  • Coach agent staff to ensure quality, compliance and production goals
  • Execute MCCV vision through implementation of results, drive ideas to better drive production
  • Maintain accurate records and metric tracking (new hire, attendance, etc.)
  • Establish and execute plan to drive "Count on Me" philosophy, resulting in decreased turnover and greater buy in for the entire agent staff

Minimum Qualifications:

  • High School Diploma or equivalent
  • Must be able to obtain a Telemarketing Sales Representative License
  • Contact Center experience or Sales environment equivalent
  • A track record of consistently converting leads to sales at a rate that exceeds departmental targets
  • Experience training contact center sales agents
  • Leadership knowledge
  • Willing to work a flexible schedule to suit the needs of the business
  • Strong customer service skills
  • Excellent communication skills both written and orally
  • Strong time management skills, team contributor, and detail oriented


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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