H1 block for SEO

Start Your Hospitality Career with Wyndham Destinations

Job ID: 
Job Function: 
Call Center & Customer Service
Orlando, Florida United States
Brand / Resort: 
Wyndham Vacation Clubs

Supervisor, Outbound Telemarketing

06 Dec 2018
We are looking for a dedicated Telemarketing Call Center Supervisor.  The supervisor will be a reliable, professional, sales minded leader.  They will be a driver in one of Wyndham’s Marketing sales team.
To be a successful Wyndham Outbound Call Center Supervisor you will have to focus on helping your team build the necessary Sales skills and knowledge to elevate the Wyndham brand.  
Job Responsibilities:
  • Meet and exceed production metrics on a daily basis (package sales, tour achievement, cancellation percentage)
  • Initiate and implement accountability through documentation and follow up in order to keep everyone working towards the overarching goals of the department
  • Monitors calls/activities as necessary to ensure that performance standards are being met
  • Handle difficult conversations and accountability measures through a strong partnership with HR
  • Coach agent staff the "why" behind departmental objectives resulting in greater buy in and better results for production goals
  • Establish and execute plan to drive Count on Me philosophy, resulting in decreased turnover and greater buy in for entire agent staff
  • Leading the Evening New Owner Aquisition Department.  Must have the ability to work the evenings and occasional weekend schedule.
  • Competitive package of salary and bonus
  • Advancement Opportunities
  • Medical/dental and vision care plans within 30 days of employment
  • 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
  • Tuition Reimbursement
  • Dynamic culture, on-site team building events
  • Travel discounts to stay at our beautiful hotels and resorts worldwide 
  • Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
Come and be part of One Family, One Team, One Company . . . Wyndham Destinations
Envision your career with Wyndham Destinations, one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards include a career path with diverse opportunities, learning and mentorship. Wyndham Destinations (NYSE: WYND) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham Destinations continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands such as RCI, WorldMark by Wyndham, Wingate, Margaretville Vacation Club; there are many more aspects and companies to this leader in hospitality.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Destinations is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise.  It's more than a promise, at Wyndham Destinations it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. 
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
Minimum Qualifications:
  • College degree or three years relevant experience
  • Contact Center experience or sales environment equivalent
  • Leadership knowledge
  • Sales Skills
  • Willing to work a flexible schedule to suit the needs of the business
  • Must possess strong customer service skills
  • Posess a track record of consistently converting leads to sales at rate that exceed departmental targets
  • Excellent communication skills both written and orally
  • MS Office


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

© 2006-2018 Wyndham Destinations Corporation. All rights reserved. Wyndham Destinations and affiliated brands and logos are service marks and/or registered trademarks of Wyndham Destinations or its subsidiaries in the United States and other countries.