Supervisor, Outbound Telemarketing
- Meet and exceed production metrics on a daily basis (package sales, tour achievement, cancellation percentage)
- Initiate and implement accountability through documentation and follow up in order to keep everyone working towards the overarching goals of the department
- Monitors calls/activities as necessary to ensure that performance standards are being met
- Handle difficult conversations and accountability measures through a strong partnership with HR
- Coach agent staff the "why" behind departmental objectives resulting in greater buy in and better results for production goals
- Establish and execute plan to drive Count on Me philosophy, resulting in decreased turnover and greater buy in for entire agent staff
- Leading the Evening New Owner Aquisition Department. Must have the ability to work the evenings and occasional weekend schedule.
- Competitive package of salary and bonus
- Advancement Opportunities
- Medical/dental and vision care plans within 30 days of employment
- 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
- Tuition Reimbursement
- Dynamic culture, on-site team building events
- Travel discounts to stay at our beautiful hotels and resorts worldwide
- Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
- College degree or three years relevant experience
- Contact Center experience or sales environment equivalent
- Leadership knowledge
- Sales Skills
- Willing to work a flexible schedule to suit the needs of the business
- Must possess strong customer service skills
- Posess a track record of consistently converting leads to sales at rate that exceed departmental targets
- Excellent communication skills both written and orally
- MS Office
If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
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