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Start Your Hospitality Career with Wyndham Destinations

Job ID: 
1814680
Job Function: 
Marketing
Sales & Marketing
Location: 
Panama City Beach, Florida United States
Brand / Resort: 
Wyndham Vacation Clubs
Schedule: 
Full-time

In House Marketer- WYNDHAM Panama City Beach

11 Feb 2019
Position Summary:

 

Position Summary -  The candidate will greet all resort guests staying at the Resort and pitch them for an update.   Additional responsibilities include - providing excellent customer service and thorough knowledge of resort amenities and area entertainment offerings.  Phone follow-up is required to chase any guests not booked for a sales update.  Must be able to work morning and evening shifts, including holidays and weekends.

 

Description of Duties:

  • Greet guests at the Inhouse check in area and pair them up with their Sales Representative.
  • Assist with daily functions to run the department efficiently.
  • Create and ensure follow-up calls are being continuously made for the Daily "Missed List"
  • Chase down "No Contact" and "Refused Tour" opportunities
  • Maintain accurate records (daily penetration, tour manifest, master)
  • Assist guests with direction and information of local attractions
  • Keep in constant communication with tour reception and welcome center
  • Answer phones and direct calls to the appropriate departments
  • Other duties as required
  • Continue the general order after day manager leaves

 

Qualifications

Minimum Qualifications Required:

  • Ability to act fairly with fellow teammates
  • Energetic, outgoing and courteous personality
  • Basic computer skills
  • Must have good phone skills
  • Must be able to work a flexible schedule
  • Previous customer service skills with the ability to service both internal and external customers
  • Proficiency in Word and Excel
  • Clear, concise written and verbal communication skills
  • Ability to work independently without supervision.  Self-motivated
  • Decision making skills
  • High school diploma or equivalent (GED)

Preferred Qualifications:

  • In-house marketing experience and/or OPC/CMP experience 
  • Sales/marketing experience
  • Must be organized and have basic computer skills
  • CRS and mainframe knowledge 
  • Honesty, integrity, and fairness is essential
  • Knowledge of the In-House systems and department flow
  • Ability to write an organized and articulate daily shift report
  • Coaching and mentoring skills

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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