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Start Your Hospitality Career with Wyndham Destinations

Job ID: 
1811432
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
San Diego, California United States
Brand / Resort: 
Wyndham Vacation Clubs
Schedule: 
Full-time

Guest Services Manager - WorldMark San Diego, Balboa Park

26 Jul 2018
Guest Services Manager

Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for overseeing the daily operation of the Guest Service Department: Foster and maintain positive relations with owners, guests, HOA and all operational departments; Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations; Evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction (30% time)
2. Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings (20% time)
3. Responsible for guest service expectations: Coordinate and verify guest reservation information; Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff (20% time)
4. Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures (15% time)
5. Manage and support all financial aspects of the department: Prepare annual department budget by indentifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data; Maintains cost control and appearance of retail inventory; other duties as assigned (10% time)
6. Performs other duties as needed. (5% time)

 

Wyndham Destinations believes in putting the world on vacation.  Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business.  Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career.  Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.  Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com.  Our world is your destination.
 
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

Qualifications

 Minimum Requirements and Qualifications

a) Education

• College degree preferred or equivalent training/experience

b) Training requirements
• Valid driver’s license
• CPR certification, or to be obtained within 6 month of hire

c) Knowledge and skills
• Understanding of resort financials
• Demonstrated ability to work under pressure
• Strong leadership skills with ability to coach, mentor, train and develop staff
• Excellent verbal and written communication skills
• Ability to accurately follow instructions, both verbally and written
• Ability to maintain confidential information
• Detail oriented

d) Technical Skills
• Working knowledge of various computer software programs
• Working knowledge of property management systems

e) Job experience
• Two to three years of management experience 3+ at Resort II III
• Three to five years hospitality customer service experience

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

© 2006-2017 Wyndham Destinations Corporation. All rights reserved. Wyndham Destinations and affiliated brands and logos are service marks and/or registered trademarks of Wyndham Destinations or its subsidiaries in the United States and other countries.