Control Room Agent - Grand Desert, Las Vegas
The job of a Control Agent is a highly focused position to ensure a service-oriented and professional working environment by assisting the field marketing team in the scheduling of tours, ensuring all tours are booked in accordance with proper qualifications and procedures and managing projected tour flow targets for all Las Vegas sales lines.
Essential Job Functions
Essential Job Functions
The main responsibility of a Control Agent is to assist the field marketing team in the proper booking and scheduling of their sales tours. The Control Agent also serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales line. A Control Agent is also responsible for maintaining predetermined tour flow targets as allotted by management. The Control Agent will work cooperatively with other team members, team lead, Marketing Support Services Manager and transportation department to improve service delivery, data tracking and reporting.
There will be occasional travel required due to mandatory training and/or meetings, which may average a travel time of 1 hour, round-trip
· This is professional level work requiring the ability to work both independently and in consultation with others
· Build trust among employees and other Marketing/Sales department
Minimum Qualifications and Requirements
a) Knowledge and skills
a. Excellent written and verbal communications skills
b. Excellent computer/data reporting skills
c. Ability to handle multiple tasks with attention to detail
d. Familiarity with Wyndham Vacation Ownership marketing programs and their related computer system navigation and customer contact notes preferred
e. Ability to work under pressure
b) Leadership Skills
a. Utilize effective interpersonal skills to build strategic relationships with all levels of professionals
b. Ability to plan well and prioritize work
c. Good decision-making and communication skills
c) Job experience
a. High School diploma or equivalent, with typically zero (0) to one (1) year of related work experience
If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
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