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Start Your Hospitality Career with Wyndham Destinations

Job ID: 
1901711
Job Function: 
Hotel/Resort Operations
Housekeeping
Location: 
Bethany Beach, Delaware United States
Brand / Resort: 
ResortQuest by Wyndham Vacation Rentals
Schedule: 
Full-time

2019 Seasonal Office Coordinator - ResortQuest Bethany Beach by Wyndham Vacation Rentals

08 Feb 2019

Summary (video)

The Housekeeping Coordinator will be responsible for the daily synchronization of the Housekeeping operation, including all Housekeeping employees and activities, ensuring the department achieves the highest level of service delivery in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards and Count On Me philosophy.  The Housekeeping Coordinator will organize the daily operations of the housekeeping department; schedule, supervise, and train Housekeepers. Generate various operational reports for the Housekeeping department, perform inspections and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System for chemicals (GHS), regulations.

Essential Job Functions
 
Responsibilities include, but are not limited to:
  • Coordinate housekeeping efforts of the resort: Assist the housekeeping leadership with organization of the housekeeping operation. Schedule, train, assign daily room assignments and cleaning tasks, supervise housekeepers, and perform inspection of rooms according to company’s cleanliness standards.  Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations. Inventory and maintain stock levels of cleaning supplies. Maintain effective record and filling systems; complete all administrative reports accurately and budget expenses. Ensure key control procedures and inventory of communication devices. Communicate room status, process requests and delegates work assignments. The Housekeeping Coordinator liaises with the Engineering, Front Office and In-Room Dining departments.  Follow all Occupational Health and Safety regulations. Ensure your area of responsibility meets all company, compliance, and safety standards.  (30% time)
  • Maintain positive customer and associate relationships: Demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments. Partner with Human Resources and department leadership to minimize employee relations issues. (30% time)
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
  • Collaborate with department leadership and support all financial aspects of the housekeeping department: Provide input with the housekeeping leadership with housekeeping department financials, assist with management of monthly department budget and monthly P&L reports. (10% time)
  • Build a “Count On Me” Culture: Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. Embrace and exhibit the highest level of ethics and integrity consistent with company standards (10% time)
  • Performs other duties as needed (5% time)

 

Wyndham Destinations believes in putting the world on vacation.  Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business.  Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career.  Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.  Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com.  Our world is your destination.
 
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
Qualifications

Minimum Requirements and Qualifications

 a)    Education
  • High School diploma or equivalent
 b)    Training requirements
  • Bi-Lingual preferred
c)     Knowledge and skills
  • Excellent communication and organizational skills with the ability to work under pressure.
  • Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
  • Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
  • Ability to ensure administrative functions and duties are assigned and completed according to WD standards.
  • Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Destinations values.
  • Professional appearance; commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
  • Professional appearance and excellent communication skills in dealing with guests and associates
  • Ability to keep sensitive information confidential
  • Maintain complete knowledge of all housekeeping services, features and hours of operation
  • Demonstrate analytical ability to grasp numbers and understand their impact

d)    Technical Skills

  • Proficient in Word, Excel, Outlook
  • Strong data entry skills

e)    Job experience

  • One year of related administrative work experience preferred
  • One year of supervisory experience preferred
  • One year housekeeping experience preferred
 
Unless there is a legal requirement, experience will be accepted for the education requirement.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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